Dua'a Al-Atreby

• Executive Assistant to CEO
-Manage an extremely active calendar of appointments to the CEO
-Compose and prepare correspondence that is sometimes confidential
-Arrange complex and detailed meetings, events, itineraries, and agendas
-Compile documents for related meetings and events
-Plan, coordinate and ensure the CEO's and other Administrative Team Members schedules are followed appropriately
-Communicate directly, and on behalf of the CEO with external clients
-Maintain contact information and various Administrative databases
-Manage administrative files and the organizational official documents
-Research, prioritize, and follow up on incoming issues and concerns addressed to the Administrative Team, including those of a sensitive or confidential nature; Determines appropriate course of action, referral, or response
-Work closely and effectively with the Administrative Team to keep them well informed of upcoming commitments and responsibilities according to CEO instructions
-Successfully complete critical aspects of deliverables with a hands-on approach, including drafting acknowledgment letters, personal correspondence, and other tasks that facilitate the CEOs ability to effectively lead the team
-Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures

• Board Secretary
-Maintain a Documentation of Board Meetings that shall include the below:
-Meeting date, starting / end time and meeting place.
-List of attendees and their comments if applicable.
-Discussion and deliberations took place.
-Board decisions and voting resulting.
-Understand what information to record during meetings and ensure that the reports submitted to the Board of Directors and the reports prepared by the board have been archived
-Provide the Board members with all the information they need to keep the flow of their work such as:
-The Boards agenda, documents and information related to it.
-Provide any further documents or information requested from any of the Board members related to the topics included in the meeting agenda.
-A copy of the Minutes of Meetings and the documents and information related to the company.
-Ensure that all Board member are committed to any decisions made in the meeting
-Arrange and inform Board members with the upcoming meeting sufficiently before its date for them to book their calendars and be well prepared.
-Make sure to provide the Board member a draft of the Minutes of Meeting for their review and approval before sending the original for signature.
-Keep and organize the record of members and executive managements disclosures in accordance with the disclosures required under the Companies Law, the Financial Market Law and its executive regulations.

• Being the point of contact between the executives and company employees/clients and managing information flow
• Manage executive diaries and arrange their daily schedule
• Oversee the performance of other clerical and administrative staff
• Acting as an office manager by keeping up with office supply inventory
• Format information for internal and external communication - memos, emails, presentations, reports
• Screen and direct phone calls and distribute correspondence Devise and maintain office filing system
• Prepare and edit correspondence, communications, presentations, documents
• File and retrieve documents and reference materials
• Conduct research, collect and analyze data to prepare reports and documents
• Manage and maintain executives schedules, appointments, and travel arrangements
• Arrange and co-ordinate meetings and events
• Record, transcribe and distribute minutes of meetings
• Monitor, screen, respond to and distribute incoming communications
• Answer and manage incoming calls
• Receive and interact with incoming visitors
• Liaise with internal staff at all levels
• Interact with external clients
• Review operating practices and implement improvements where necessary.

• Answer questions about account types and banking products, such as money market accounts, loans, etc.
• Check on the status of customer accounts and track checks and payments
• Review and explain account charges
• Assist banking customers who are victims of fraud, theft, or identity theft
• Assist customers with replacing lost or stolen credit
• Assist with address changes
• Greets and welcomes customers and potential customers and directs them to the appropriate bank staff
• Notify appropriate staff when a visitor with an appointment arrives
• Oversee and maintains waiting area, keeping it stocked with brochures, deposit slips, and withdrawal forms
• Answer customer questions and provides general information on banking services and policies
• Answer incoming phone calls, transfers calls, and takes messages when necessary
• Follow up on minor customer issues
• Process and distributes incoming mail; prepares outgoing mail for pickup
• Perform clerical and administrative services for branch staff as needed
• Perform other related duties as assigned by management.

• Ensure the smooth running of an office on a day-to-day basis and may manage a team of administrative or support staff.
• Organizing meetings and managing databases
• Booking transport and accommodation
• Organizing company events or conferences
• Ordering stationery and furniture
• Dealing with correspondence, complaints, and queries
• Preparing letters, presentations, and reports
• Supervising and monitoring the work of administrative staff
• Managing office budgets
• Liaising with staff, suppliers, and clients
• Implementing and maintaining procedures/office administrative systems
• Delegating tasks to junior employees
• Organizing induction programs for new employees
• Ensuring that health and safety policies are up to date
• Attending meetings with senior management
• HR Assistant & Marketing Assistant
• Dealing with the employment issues & staff relating to the departmental human resources.
• Preparing Annual leaves of the staff with the HR MANAGER.
• Large amount of in and out documents and formal letters to suppliers and contractors.
• Secretary and Receptionist
• Handled the secretarial work from A - Z, regarding the shops memos, staff attendance sheets, pending days calculations, etc
• Responsible for everything that relates to bookings, hotels, and airline and other reservations in & out Kuwait
• I am responsible for all the stationery and desk work related to our shops and handling any documents & goods transactions from office to shops & verse vise.

• Aid individuals utilizing airport transportation services.
• Serve as a Ground Passenger check-in counter agent at Kuwait International Airport, representing various airlines.
• Verify passenger tickets, passports, and other necessary documents at ticket or gate counters, utilizing airline computer systems.
• Issue luggage labels and inspect passengers' baggage to ensure compliance with airline specifications.
• Ensure that luggage adheres to prescribed size, number, and weight limits, and handle additional charges when applicable.
• Assist passengers in selecting their seats, provide information regarding flight gate assignments, and process new bookings for passengers who have missed their flights.
• Oversee the coordination of passenger boarding onto aircraft, as well as the deplaning process.
• Utilize intercom systems to announce boarding readiness and manage the boarding process according to seating class and row assignments.
• During boarding, verify each passenger's boarding pass and assist in escorting and boarding individuals with special needs, such as those requiring wheelchair assistance or unaccompanied minors.

• Adhere to directives provided by my immediate supervisor, demonstrating an aptitude for comprehending and executing them with minimal supervision.
• Effectively convey messages or instructions to others as directed by my direct manager.
• Possess strong listening and communication abilities to ensure accurate relay of information.
• Collaborate closely with my manager, while potentially serving as the primary point of contact between my manager and external parties such as clients, colleagues, and senior management.
• Manage the daily workflow, including scheduling meetings, arranging travel plans, and overseeing billing processes.
• Uphold office functionality by organizing operations, controlling correspondence, devising filing systems, and overseeing supply requisitions.
• Establish protocols for the retention, protection, retrieval, transfer, and disposal of records to provide a historical reference.
• Enhance office efficiency by devising and implementing systems, layouts, and procuring necessary equipment.
• Develop and enforce office policies by setting standards and procedures, evaluating outcomes, and making adjustments as needed.
• Coordinate staff tasks by assigning schedules and overseeing performance.
• Keep management abreast of developments by analyzing reports, summarizing information, and identifying trends.
• Recruit, onboard, and train office staff to maintain an effective workforce.
• Guide and mentor office staff, providing coaching, counseling, and disciplinary action as required, and monitoring and evaluating job performance.