مجموع سنوات الخبرة: 8 سنوات, 6 أشهر
يناير 2018
إلى حتى الآن
Part time ICT Trainer
في The-Code Organization
البلد :
الإمارات العربية المتحدة - أبو ظبي
Teaching young students within The Local Programmer Initiative how to make a game using Kodu game Lab, robots (Ozobot) coding using Blockly Programming language, and building mobile applications using BloxMob platform.
يناير 2016
إلى أبريل 2016
IT Helpdesk and Call-Center Agent - Temporary position
في Department of Finance
البلد :
الإمارات العربية المتحدة - أبو ظبي
Experienced on HP Service Management (HPSM) ticketing system. Provided first-tier technical support and troubleshooting for customers. Assisted customers with their queries and problems by phone and e-mail and responded quickly and effectively to their requests. Followed up customers by calling them back to make sure of the solution. Transferred urgent calls to the required departments quickly and accurately. Maintained relationships of both internal and external customers.
يوليو 2013
إلى أغسطس 2013
Visitor Researcher
في Polytechnic University of Valencia (Universitat Politécnica de Valencia
البلد :
أسبانيا
Granted from TEMPUS project to work on research of using Network Coding for improvement of Intelligent Transportation System (ITS) messages delivery.
فبراير 2012
إلى مايو 2013
Teaching Assistant
في Yarmouk University
البلد :
الأردن - اربد
Supervised labs in department of telecommunication engineering and conducted exams. Assisted in marking home-works and quizzes.
أكتوبر 2010
إلى مارس 2011
IT / Telecom Technical Engineer Trainee
في Jordanian Telecommunication Group (Orange)
البلد :
الأردن - اربد
Supported customers with different kinds of digital services like ADSL, Leased Lines, ISDN, and ATM. Maintained a level of knowledge in optical fiber, optical fiber preparation, and optical communication testing. Repaired and tested SDH/PDH equipment, with electrical and optical fiber interfaces and related multiplex systems. Conducted installations, measurements and adjustments of Antennas. Installed, configured, maintained network services, equipment and devices. Managed system back-up and restoring accurately.
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