Dua'a Odeh, Senior customer service regualory officer

Dua'a Odeh

Senior customer service regualory officer

Telecommunications regulatory commission

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Business Administration
Experience
20 years, 7 Months

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Work Experience

Total years of experience :20 years, 7 Months

Senior customer service regualory officer at Telecommunications regulatory commission
  • Jordan - Amman
  • October 2010 to December 2018

Unpaid leave

Senior Auditor at Telecommunications Regulatory Commission-TRC
  • Jordan - Amman
  • February 2008 to October 2010

Main responsibilities and duties include insuring the sufficiency and efficiency of the implementation of all administrative and financial decisions and procedures, and to what extent it is attained to the legal obligations, polices, plans and regulatory affairs at the TRC.

Internal Auditor at Telecommunications Regulatory Commission-TRC
  • Jordan
  • November 2005 to February 2008

Main responsibilities and duties include insuring the sufficiency and efficiency of the implementation of all administrative and financial decisions and procedures, and to what extent it is attained to the legal obligations, polices, plans and regulatory affairs at the TRC.

Huamn Resources Officer/Acting Head Of Human Resources Management Section at Telecommunications Regulatory Commission
  • Jordan
  • April 2003 to November 2005

I started working as a Human Resources Offices I was responsible for all personnel duties such as recruiting, employees benefits, employees promotion, transfer, health insurance, managing employees files, and many other responsibilities. I was acting as Head of Human Resources Section for almost two years. On November 17, 2005 I was transferred to the Internal Audit Unit to work as an Auditor, and still up till now

Administrative Assistant at Mobilecom
  • Jordan
  • July 2002 to December 2002

Administrative Assistant to the Chief Operations Officer

Maintenance Coordinator & Custmer Services at Arabian Office Automation-XEROX
  • Jordan
  • July 1998 to September 2001

Responsible for all duties concerning the maintenance section, coordination between customers and maintenance engineers, maintenance contracts, preparing spare part and consumables orders form XEROX company, pricing of spare parts and consumables, and many other responsibilities.

Administrator in the Maintenance Dept. at International Office Suppliers-Konica
  • Jordan
  • October 1996 to October 1997

An Administrator in the maintenance department, responsible for answering all customers needs, issuing invoices of maintenance charges as well as spare parts and consumables and follow on maintenance contracts.

Education

Bachelor's degree, Business Administration
  • at Jordan University
  • June 1996
Bachelor's degree, Administration and Business Administration
  • at The University of Jordan
  • June 1996

Specialties & Skills

Internal Audit
Managing Employees
Insurance
Health Insurance
Human Resources, Customer Services

Languages

English
Expert