Duha Ahmad

CRM & Executive Coordinator / HR Assistant / Assisted Head of Marketing
Cozmo Entertainment for General Trading and Contracting | 2025 - Present
• Responded to customer inquiries regarding pricing and birthday bookings.
• Coordinated with branches and clients to arrange birthday reservations.
• Created digital birthday invitations for clients.
• Answered and directed incoming phone calls professionally.
• Organized and scheduled meetings, including taking and writing detailed minutes.
• Drafted and distributed emails, memos, letters, and forms.
• Assisted in the preparation of regular reports.
• Maintained and updated contact lists.
• Submitted and reconciled expense reports.
• Supported the HR Department by creating and maintaining employee files.
• Prepared and processed employment contracts for the Ministry of Social Affairs and Labor.
• Prepared job offers, warning and termination letters, and salary certificates.
• Updated employee lists regularly and ensured documentation accuracy.
• Assisted the Head of Marketing in preparing marketing presentations and collaboration
proposals.
• Created and presented partnership (collaboration) presentations for potential clients and
brands.

• Responded to customer inquiries regarding pricing and birthday bookings.
• Coordinated with branches and clients to arrange birthday reservations.
• Created digital birthday invitations for clients.
• Answered and directed incoming phone calls professionally.
• Organized and scheduled meetings, including taking and writing detailed minutes.
• Drafted and distributed emails, memos, letters, and forms.
• Assisted in the preparation of regular reports.
• Maintained and updated contact lists.
• Submitted and reconciled expense reports.
• Supported the HR Department by creating and maintaining employee files.
• Prepared and processed employment contracts for the Ministry of Social Affairs and Labor.
• Prepared job offers, warning and termination letters, and salary certificates.
• Updated employee lists regularly and ensured documentation accuracy.
• Assisted the Head of Marketing in preparing marketing presentations and collaboration
proposals.
• Created and presented partnership (collaboration) presentations for potential clients and
brands.

• Assisted customers with orders, inquiries, and transactions.
• Maintained accurate logs of customer communications.
• Delivered high-quality service to boost customer satisfaction.

• Organized and updated administrative files and records.
• Assisted with customer inquiries related to school services.
• Helped maintain order and accuracy in documentation.

• Supported clients by resolving service issues and ensuring satisfaction.
• Coordinated with internal teams for smooth order processing.
• Enhanced client retention through attentive communication.