Program Manager. Cisco Advanced Services
cisco systems
Total years of experience :18 years, 7 Months
• Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure
• Excel at communicating& building credibility with stakeholders at multiple levels, to provide accurate reporting and information regarding the ongoing projects and initiatives.
• Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of time line and Telecom/Network project deliverables.
• Superior management of customer acceptance of final Telecom/Network infrastructure development deliverables through iterative evolutions.
• Define and initiate projects, manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the projects.
• Lead and manage personnel within the technical team environment, in order to ensure consistent and successful results.
• Manage client engagement services and solution consultancy/ implementations
• Managing Telecom Service Provider (SP) projects through strong technical background in different fields, including: IP/SIP Voice, Data, Mobile telecom networks, security and contact center applications
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Contribute and participate in the Pre-Sale stage of project management, include: service and solutions consultancy, scoping, planning, and forecasting.
• Responsible to deliver projects on time and on budget with the highest quality to exceed internal and external expectations.
Achievements: Awarded “Best Project Manager” of the Year 2010/2011 for Cisco Emerging Markets.
• Determined appropriate products or services with the customers to define project scope& requirements (Identifying customers’ requirements)
• Provided design solutions in the fields of Voice communications and related Contact Center & Management applications
• Implemented Proof of Concept (POC) solutions and demos for different customers and Telecom shows (GITEX) in the field of Unified Communication and voice applications.
• Conducted analytical studies, cost-benefit analyses& other research like: Market's Vendors Competitive analysis.
• Conducted customers’ presentations& solution briefings on design solutions.
• Integrated different subsystems of converged solutions; developed solution strategies, plans, or scenarios.
• Responsible for ICA Unified Communication (Nortel/Microsoft Alliance applications) designs and POC (Proof of Concept) implementations. (Have managed different Unified Communication scenarios combining both Nortel and Microsoft applications' sides)
• Worked side by side with the account managers, sales& marketing teams to meet the objectives of different markets' resources& leads, including: Kuwait, Dubai, Qatar, Egypt, Oman, Lebanon, Jordan, Iraq& Yemen.
• Participated in several network articles, such as: Network World ME, and ITP magazines.
• Official speaker of Nortel Unified Communication solutions at GITEX and Microsoft Oil& Gaz events.
Achievements:
1- Published two articles: “Not your Father’s VLAN”, October 2008 and “Game Plan for Unified Communication” on May 2009 in NetworkWorld Middle East magazine.
2- Achieved quarter quotas for the Gulf and Near East regions.
3- Best customers’ presenter and speaker.
- Responsible of planning, designing, executing, technical support and delivering the highest level of quality of Ericsson wide portfolio of IP Telephony MX-ONE systems (voice), Ericsson-Marconi Data Networks (data) and multimedia technologies (Ericsson Video Conferencing) to the enterprise and small-medium business projects.
- Responsible to deliver projects on time and on budget with the highest quality to exceed internal and external expectations.
- Responsible for providing network design, hardware and software selection using Best of Breed products and Best of Design concepts based on Ericsson products.
- Involved into technical and commercial sides of Ericsson XMP1 transmission equipments (SDH/PDH systems).
- Responsible of creating complete Hospitality Solutions (technical and commercial sides) for the various fields of hospitality areas: hotels, hospitals, cruise ships, etc..based on Ericsson wide portfolio of IP Telephony and IP DSLAM systems, and along with many other complementary elements of billing management, IPTV, etc that completes the hospitality package.
- Ericsson IP Telephony, Voice& Fax Messaging solutions and Marconi data and transmission equipments’ Certified (successfully obtained all associated technical and sales exams).
- Conducting training and customers’ presentation all over the Middle East& North Africa regions for all proposed solution ideas and systems’ training.
o Conceived and executed pre-sales and marketing strategies relating to Nortel’s IP telephony and data switching products and solutions.
o Responsible for all Nortel’s technical products (Voice& data) related issues.
o Responsible in the assessment and the selection for the best technologies, tools, hardware, and software used for the required projects.
o Responsible for creation of functional design specifications and system architecture based on input from clients, marketing, sales and client support services.
o Responsible to contribute to presale activities working with sales, marketing and client support services, preparing, creating and delivering technical client presentation and demos when required.
o Participate and contribute to RFP (Request for Proposals) technical specifications, and proposal development.
B.Sc in Telecommunication Engineering (GPA: 80.3% Rank Very Good). I have been honored with a training scholarship in France (based on my grades and projects' achievements) for a period of 6 months in the USTL (Université des Sciences et Technologies de Lille) - Telecommunication Department in France-Lille. The training subject was Studying and developing the performance of DS-CDMA based communication link for Wireless ad-hoc Networks.The chosen approach included the CDMA spreading and coded modulation in order to ensure good performances at low signal to noise ratio.