SENIOR CUSTOMER SERVICE OFFICER
AIRPORT AND AVIATION SERVICES SRILANKA LIMITED
Total years of experience :9 years, 11 Months
Meet and handle VIP, VVIP, CIP, and premium passengers.
Manage lounge operations, ensuring a welcoming environment.
Greet passengers and assist with check-in and boarding procedures.
Act as a brand ambassador, promoting positive passenger experiences.
Provide information on flight schedules, delays, and gate changes.
Assist passengers with special needs or requests.
Resolve customer inquiries & complaints promptly & professionally.
Collaborate with airline staff to ensure smooth operations.
Conduct security screenings and ensure passenger compliance.
Handle lost and found items and report incidents as needed.
Coordinate ground services for arriving and departing flights.
Monitor airport facilities for cleanliness and functionality.
Facilitate correspondence formalities for passengers as required