Restaurant Supervisor
Aura
Total years of experience :17 years, 2 Months
• Assist the Restaurant Manager in Interviewing, selecting, training, supervising,
counseling and disciplining outlet staff.
• Supervising the floor during meal periods to ensure that all standards and
steps of service are met through all guests interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are
being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to
the staff.
• Observe performance and encourage improvement where necessary.
• Ensure staffing levels for all outlets are accurate based on hotel and outlet business
levels. Organize and conduct pre-shift and departmental meetings communicating
pertinent information to the staff, such as house count and menu changes.
• Communicate with guests and employees using a positive and clear speaking voice,
listen to and understand requests, respond with appropriate actions and provide
accurate information.
• Remain calm and alert, especially during emergency situation and/or heavy hotel
activity, serving as a role model for the staff and other hotel employees.
• Ensure basic standard operating procedures for all outlets
• Ensuring that all steps of services as outlines in training materials are being followed
on a daily basis.
• Interact positively with customers promoting restaurant and services. Resolve
problems to the satisfaction of involved parties. Answer telephones in a clear voice,
coordinate and document reservations. Organize special events in the restaurant
such as receptions. Maintain rapport with all departments and attend relevant
meetings.
• Move throughout the facility and kitchen areas to visually monitor and take action to
ensure food quality and service standards are met. Verify temperatures, judge
appearance and taste of products and check preparation methods to determine
quality. Give guidance toward improvement and make necessary adjustments for
consistency.
• Utilize computer to accurately charge customers, create forecast and revenue reports
and write correspondence. Input and retrieve data and change computer procedures
using complex series of keypunches to program system.
• Maintain cleanliness of all outlets on a daily basis.
• Solicit feedback from guests concerning the service and food & beverage offerings in
all outlets.
• Work closely with the Restaurant Manager, Executive Assistant Manager, Food &
Beverage and Director of Finance in monthly beverage inventory and quarterly
china/glass/silver/linen inventory.
• Ensure all daily and monthly reports are detailed and submitted in a timely matter.
• Assist the restaurant manager with working closely with Marketing and Social Media
Manager to ensure that all promotions and collateral updates (including social media
and website information and menu updates) are done in a timely matter.
• Assist the Restaurant Manager in planning and setting up special events.
Ensure all rules and regulations are followed in allowing access to the dining facility, To act in a professional manner at all times when addressing customers who are not entitled orare trying to access the facility in a manner that would breach the rules and regulations as laid down by the client, COMKAF, or on direction of the International Military Police. To assist the IMP at all times in relation to the security of the facility Attend meetings with the Catering Unit Manager to discuss access rule changes or issues that may occur during normal routines. Ensure meeting minutes are passed on to direct report staff ensuring they have all information relevant for the successful operation of the swipe area. Account for all signatures on the sign in sheets, these must legible, therefore customers must be approached in a professional manner if they do not sign in legibly to resign the sheet. Ensure that all HSE rules and regulations are followed and adhered to in the swipe card areas To ensure that Supreme Foodservice SOP’s are performed Maintain the cleanliness of the Swipe Card entrance is at contractual levels at all times Report any equipment faults to the Catering Unit/Chef Manager Ensure sufficient commodities are available and ordered from Stores. Assist in the dining room set up outside of meal timings; this may involve the restocking of fridges, hot beverage machines and supporting Head Waiters if and when required. Act as Supervisor periodically in the Dfac exit areas to ensure unapproved food items are not being taken from the Dfac. Brief exit staff on the rules, regulations and policies regarding the policing of food products leaving the Dfac. Ensure all cleaning requirements within the exit areas are performed to a high standard, including customer tray washing and tray replenishment requirements. Ensure exit staff are correctly separating waste into the correct waste bins as per the laid downwaste streams in operation. Brief all swipe card and exit area staff of any changes in policy or procedures as directed by the Dfac Management Team. Any other tasks as directed by the Dfac Management Team.
Assists in supervising a profitable store.
• Assists Store Manager and Assistant Manager in planning and executing all sales
promotions effectively and efficiently.
• Safely handles all hot and cold drinks or food items during drink preparation.
• Verbally receives and calls back customer orders in a friendly manner.
• Responds pro-actively to prevent and resolve customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers
in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including but not limited to
giving store greeting, directions to store location, receiving and filling customer
orders.
• Answers customer questions regarding coffee blends, preparation, etc., in a courteous
and friendly manner.
• Weighs, grinds and packs coffee per customers’ orders according to company
guidelines.
• Sells and serves baked goods and miscellaneous food items to customers successfully.
• Maintains efficient, friendly service standard
Perpetuates company philosophy and culture.
• Delegates duties to the Baristas as necessary.
• Schedules breaks as necessary.
• Assists in the training of new employees.
• Motivates staff to maintain quality and consistent product.
Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
Responsible for ordering coffee, bakes goods and supplies when needed.
• Restocks shelves when necessary.
• Routinely cleans the bar area, floor, windows and grinders, take out trash, etc.
• Distributes weekly shipments appropriately.
• Completes Daily Reports as assigned.
• Responsible for taking bank deposits to the bank and bringing change back if
necessary.
• Performs opening and closing duties.
• Reports potential safety hazards to Store Manager / Assistant Manager.
• Reports all employee accidents to the Store Manager / Assistant Manager and
completes personnel forms when necessary.
• Informs the Store Manager / Assistant Manager of any operational in
Responsible for the reception and distribution of cable television networks. Also, responsible for installing, maintaining and repairing the necessary head-end and signal distribution equipment. Monitoring the audio and video quality of services and troubleshoot potential problems. Head-end technicians gather and analyze engineering documentation such as fiber management systems, schematics, and performance analysis reports.
Seat the guests, take the drink orders, and watch to see if the guests need anything. Keep checking on guests to make sure they are happy
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Diploma for Traffic Technician