Duncan Otieno

Sales Team Leader at Centric Air Ambulance

• Kenya - Nairobi
• January 2019 to April 2020

 Formed from scratch a team of sales advisors to push the company’s products and services which
includes medical emergency response services via air and ground ambulance
 Client Product Training, Clients portfolio included schools and colleges, hospitals, insurance
agencies, hotels. .
 Sales Team budgetary and expense control.
 Organizing CSR activities with the aim of identifying need gaps in the community for support
 Coordination of field sales and intelligence teams and reporting to the head of Commercial
department
 Preparing departmental weekly, monthly, quarterly and semiannual reports to management.
 Took part in continuous research and product revamping to suit the market
 Preparation of standardized presentations to corporate companies on the company services.
 Organized events for registered companies to orientate them for customer loyalty.
 Took part in both Customer journey mapping and employee journey mapping frameworks for the
company
 Created and maintained a good motivation and incentive plan for the commercial department.
 Maintained performing corporate accounts while actively selling to increase the revenue.
 Trained the sales team on Sales Processes and Telesales Skills