Trainer
MACMILLAN PUBLISHERS
Total years of experience :21 years, 9 Months
Freelance Trainer
-Orientation Training - Giving the teachers a walk through on how to use Macmillian School books.
-Did different workshops based on play based learning and how to incorporate crafts for YL with Macmillan books.- Bahrain ( Aug 2018 & Aug 2019)
Freelance ESL Teacher
- All levels of English from YL to adults.
- IELTS classes for adults
-Business English tailor -made to the clients request
ESL Teacher:
-Plan, prepare and delivered (18-24 hour per week).
-Gave Business English/ESL to corporate clients (BUPA)
-Cover classes in the event of absent colleagues as per the Teaching Centre cover rota schedule.
-Contributed to the development, evaluation, and improvement of English language courses, materials and related services
-Supported local marketing and promotional strategy; assist the Teaching Centre team in delivering excellent customer service
-Mentoring IELTS/member of the Centre's IELTS teacher in training scheme.
-Stepping in place of YL manager and helping/guiding YL teachers; being the liaison between Riyadh and Jeddah.
YL Summer Manager:
-Responsible for the day to day management of the Young Learner summer courses, supporting teachers’ development and liaising with customer services and parents.
-Overseeing registration for the young learner courses, assisting with marketing and meeting with potential clients.
-Assisted with recruitment and induction of summer staff.
-Assisted with YL training programme to include both formal training opportunities and INSETT for teachers and ensure that all teachers teaching on YL programmes have completed sufficient YL Teacher training according to TQS
-Lead the new recruit YL team on implementing Child Protection policies
-Lead on initiatives in product and service development, e.g. syllabus design, assessment procedures, reports and parent meetings.
-Develop business and marketing plans to achieve revenue goals.
Analysed budgets, expenses, sales, revenues and product deficiencies in order to provide recommendations for business growth and problem resolution.
- Research the market for identifying new business opportunities.
-Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals.
- Develop business proposals for new and existing customers.
-Develop creative strategies to retain the clients including -interviewing them to take their feedback and incorporate it into the growth plan.
-Develop in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends.
- Maintain a knowledge repository of clients, referrals, RFPs, prospects and presentations.
-Develop strong customer relationships in order to generate high volume of prospective clients.
-Manage customer calls and appointments effectively for new opportunities.
-Gathering information from clients, assessing their insurance needs and risk profile;
-Building and maintaining on-going relationships with clients including scheduling and attending meetings and understanding the nature of clients' businesses or lives;
-Foreseeing clients' insurance needs, such as policy renewals;
-Researching insurance companies' policies and negotiating with underwriters to find the most suitable insurance for clients at the best price;
-Arranging specialised types of insurance cover in complex cases; this may involve preparing reports for insurance underwriters and surveyors and negotiating with insurers;
-Advising clients on risk management and helping to devise new ways to mitigate risks, for example, by adding security measures such as fencing, surveillance cameras or lighting to commercial properties to reduce the likelihood of break-ins;
-Renewing or amending existing policies;
-Advising clients whether and when they need to make a claim on their policies;
-Marketing and acquiring new clients;
-Developing relationships with underwriters, surveyors, photographers, structural engineers and other professionals;
-Winning accounts against competitors;
-Keeping up with changes in the insurance market and in the clients' industries;
-Collecting insurance premiums and processing accounts.
English Instructor, Continuing Education Department
o Taught different levels different skills
o Conducted conversation classes, speaking & listening and grammar sessions
o Advised students to take up different projects to enhance their languages.
o Maintained a high level of student satisfaction to encourage them to do better.
Co- Founder, Team Leader
A non profit volunteer based organization. It focuses on community engagement and volunteering and trying to develop community stability. Please visit our website for more details: www.y-i-g.org.
Main areas dealt:
1. Eftar Sayem -Purchasing Leader:
* 2010- Distributed 500 meals per day
* 2011- Distributed 2500-3000 meals per day
2. Medical Cases:
* Medical assistance by connecting the funds to the patient.
3. Education:
* Renovating schools
* Securing tuition fees for deserving individuals on a case by case basis.
4. Home Appliances:
* Providing essential home appliances to deserving home.
*Renovating homes that belong to deserving individuals.
5. Street Cleaning:
* Planning and implementing Cleaning events in various locations in Jeddah, focusing on Southern Jeddah and the Corniche
6. Other Services Provided:
* Setting up and management of volunteering activities.
* Connecting volunteers to deserving individuals.
* Collaborating with Companies to implement their CSR campaigns if they are in line with YIG’s guidelines.
*Planning and conducting awareness events ( Diabetes and Autism)
*Providing community engagement consultations to organizations and corporations on a non profit basis
*Preparation and Distribution of Arzaq boxes
SIDE PROJECTS:
1. National Youth Council (NYC) -King Khalid Foundation
One of the initiator of the NYC program with King Khalid foundation.
2. 3ashan Bukra
EXTRA ACTIVITIES:
* JEF representative
*Student Development
*Executive team Member with the JCC during the floods 2009 & 2011
TRAINING:
*Disaster training Program
*National Youth Council (NYC)
HONORS:
*Jeddah floods-Appreciation from the Amir of Makkah Region
*King Khalid Foundation: for initiating a project for the western region group.
Quality Assurance Executive/ Human Resources Acting Manager.
As the Human Resources Acting Manager/Quality Assurance Executive, I had to guide and manage the overall provision of Human Resources services, policies, and programs for the company. The major areas directed are:
o Recruiting and staffing
o Internet banking
o Payroll and all financial duties
o Employee orientation
o Company employee communication
o Compensation and benefits
o Budgeting for the next year
o Making a staffing profile
o Policy development and documentation
o Worked in the steering/follow up team for the NCAAA (under the supervision of Dr.Rufaida Khashoggi)
Instructor- Conversation Teacher/ Administration
o Taught ESL to adult students using the materials and methodology of Wall Street Institute International and Direct English
o Taught Business courses
o Assisted the Service Manager with assessing student levels for level changes.
o Maintained a high level of client satisfaction to encourage renewal sales as well as establishing a good reputation for WSI and Direct English in the market.
o Closely monitored centre statistics to insure that the students were successfully reaching their goals in a timely manner(WSI)
KG teacher and Coordinator