Dusan Teofilovic Teofilovic

Leadership
• Nominated as leader of the quarter in Q4 2022
• Average of 90.42% achieved for GTMS in 2022
• Internal promotion rate of 25% in 2022 Financial
• 32% increase YoY in F&B revenue with a growth of average spend of 25% and beverage revenue of 31%
• 6.7% F&B Operating Profit YoY growth
• 5.6% improvement YoY in COS Quality
• Overall guest experience score of 88.5% achieved for 2022, ranked as 3rd in EMEA's luxury portfolio.
• Overall service for 2022 achieved 91.6% increasing with 4.4% YoY
• Breakfast satisfaction increased with 10.2% YoY and closed the year with a result of 80.2%
• Restaurant and room service satisfaction grew respectively 3.2% YoY
• Direct organization and management of all beverage services including preparation and development of menu designs for both restaurant and banquets.
• Oversee all financial details regarding the beverage department; manage receipts, billing, and expenditures.
• Order supplies / bar equipment and negotiate best prices with vendors.
• Optimized sales from 17.2% to 20.6% through the establishment of innovative processes for exposure of available wines and spirits.
• Accelerated staff knowledge and sales ability by developing and implementing wine education seminars.
• Advanced wine profitability by 1.1% and reduction of AED 120, 000 of excess inventory through promotional strategy design and implementation.