Executive Housekeeper
Jw Marriott kuwait city
Total des années d'expérience :20 years, 11 Mois
OPERATIONAL MANAGEMENT
• Responsible for planning, organizing and directing the operations of department exercising considerable independent judgment in decisions impacting the organization regarding cost control, increasing the efficiency of manpower
• Play a key role in the analyzing an overview of the system, a brief description of the major tasks involved in the implementation, the overall resources needed to support the objectives
• Supervise and direct all operations and administrative functions of department. Plan long range goals, objectives, organizational structure and direction of company goals relating to strategic plans
• Efficiently coordinate with suppliers, vendors and subcontractors while monitoring their performance to ensure smooth operations.
• Supervise staff and develop goals for employees, evaluate their performance, motivate and train as necessary
• Develop annual operating and capital improvement program budgets for departments. Monitor financial performances to keep revenues / expenses within budgetary parameters
HOUSE - KEEPING MANAGEMENT
• Plan, organize and direct team members to ensure the highest degree of guest satisfaction
• Daily supervision of the housekeeping staff, including driver and laundry
• Purchase, re-order and maintain housekeeping supplies and inventory
• Conduct pre-event inspections of all rooms, offices, student and staff accommodations and all public space
• Recruit, schedule and train all new housekeeping staff members
• Uphold the highest standards of cleanliness, safety, and conduct
• Knowledge of safety standards within Housekeeping department
• Determine and maintain the department work schedule used to notify staff of up-coming events and ensure proper preparation and staffing for each event
• Ensure the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
• Responsible for setting up the housekeeping department for the Pre opening
• To manage the cleanliness of the guest rooms, public areas, meeting space and food and beverage outlets.
• Plans yearly departmental budgets & monitors & controls inventory of supplies, par stock etc.
• Implementing and controlling Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
• To over view cleaning and Guest supplies, and check VIP rooms and long staying guests on a daily basis.
• Ensure all TMs adhere to all security measures.
• Assisting in monitoring and controlling housekeeping procedures including Linen inventory, Hotel uniform inventory, lost and found, key control, security and emergency procedures, health and safety for employees and guests.
• Scheduling routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms/suites.
• Supervising outside contractors to ensure contractual compliance.
• Ensure consistently high operating standards are delivered in every area.
• Set Departmental objectives, policies and procedures, including Health & Safety and security
• Monitor the appearance, standards and performance of all Housekeeping Team Members with an emphasis on training and team work.
• To identify the training requirements, organize and follow through on-the job training, in close liaison with the Training Manager
• Assisting with appraising performance of TMs within the Housekeeping & Laundry Department.
• Preparing the agenda for Departmental meetings and follow up all points raised.
• To ensure proper care of furniture, fixtures and equipment within the Department and back of house areas related to the department.
• Hiring, development and scheduling of Housekeeping leaders and colleagues; departmental training, motivation, coaching and counselling staff.
• Managing the daily operations of building, guest room and public area maintenance ensuring the highest standard of service and cleanliness
• Inspections of rooms and public space and all other duties pertaining to Housekeeping.
• Operation of department within budgeted cost guidelines; to ensure proper care, security and maintenance of hotel and equipment through proper supervision of service personnel.
• Responsible for preparation of forecasting, payroll, daily statistical reports and service charge reports as required; coordinate refurbishment projects, purchasing and maintenance of inventory and supplies.
• Ability to effectively communicate and coordinate with support departments and management, including management of a preventative maintenance and perfect rooms program.
OPERATIONAL MANAGEMENT
• Responsible for planning, organizing and directing the operations of department exercising considerable independent judgment in decisions impacting the organization regarding cost control, increasing the efficiency of manpower
• Play a key role in the analyzing an overview of the system, a brief description of the major tasks involved in the implementation, the overall resources needed to support the objectives
• Supervise and direct all operations and administrative functions of department. Plan long range goals, objectives, organizational structure and direction of company goals relating to strategic plans
• Efficiently coordinate with suppliers, vendors and subcontractors while monitoring their performance to ensure smooth operations.
• Supervise staff and develop goals for employees, evaluate their performance, motivate and train as necessary
• Develop annual operating and capital improvement program budgets for departments. Monitor financial performances to keep revenues / expenses within budgetary parameters
HOUSE - KEEPING MANAGEMENT
• Plan, organize and direct team members to ensure the highest degree of guest satisfaction
• Daily supervision of the housekeeping staff, including driver and laundry
• Purchase, re-order and maintain housekeeping supplies and inventory
• Conduct pre-event inspections of all rooms, offices, student and staff accommodations and all public space
• Recruit, schedule and train all new housekeeping staff members
• Uphold the highest standards of cleanliness, safety, and conduct
• Knowledge of safety standards within Housekeeping department
• Determine and maintain the department work schedule used to notify staff of up-coming events and ensure proper preparation and staffing for each event
• Ensure the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
• Responsible for setting up the housekeeping department for the Pre opening
• To manage the cleanliness of the guest rooms, public areas, meeting space and food and beverage outlets.
• Plans yearly departmental budgets & monitors & controls inventory of supplies, par stock etc.
• Implementing and controlling Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
• To over view cleaning and Guest supplies, and check VIP rooms and long staying guests on a daily basis.
• Ensure all TMs adhere to all security measures.
• Assisting in monitoring and controlling housekeeping procedures including Linen inventory, Hotel uniform inventory, lost and found, key control, security and emergency procedures, health and safety for employees and guests.
• Scheduling routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms/suites.
• Supervising outside contractors to ensure contractual compliance.
• Ensure consistently high operating standards are delivered in every area.
• Set Departmental objectives, policies and procedures, including Health & Safety and security
• Monitor the appearance, standards and performance of all Housekeeping Team Members with an emphasis on training and team work.
• To identify the training requirements, organize and follow through on-the job training, in close liaison with the Training Manager
• Assisting with appraising performance of TMs within the Housekeeping & Laundry Department.
• Preparing the agenda for Departmental meetings and follow up all points raised
• Responsible for setting up the housekeeping department for the Pre opening
• To manage the cleanliness of the guest rooms, public areas, meeting space and food and beverage outlets.
• Plans yearly departmental budgets & monitors & controls inventory of supplies, par stock etc.
• Implementing and controlling Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
• To over view cleaning and Guest supplies, and check VIP rooms and long staying guests on a daily basis.
• Ensure all TMs adhere to all security measures.
• Assisting in monitoring and controlling housekeeping procedures including Linen inventory, Hotel uniform inventory, lost and found, key control, security and emergency procedures, health and safety for employees and guests.
• Scheduling routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms/suites.
• Supervising outside contractors to ensure contractual compliance.
• Ensure consistently high operating standards are delivered in every area.
• Set Departmental objectives, policies and procedures, including Health & Safety and security
• Monitor the appearance, standards and performance of all Housekeeping Team Members with an emphasis on training and team work.
• To identify the training requirements, organize and follow through on-the job training, in close liaison with the Training Manager
• Assisting with appraising performance of TMs within the Housekeeping & Laundry Department.
• Preparing the agenda for Departmental meetings and follow up all points raised.
• To ensure proper care of furniture, fixtures and equipment within the Department and back of house areas related to the department.
• Hiring, development and scheduling of Housekeeping leaders and colleagues; departmental training, motivation, coaching and counselling staff.
• Managing the daily operations of building, guest room and public area maintenance ensuring the highest standard of service and cleanliness
• Inspections of rooms and public space and all other duties pertaining to Housekeeping.
• Operation of department within budgeted cost guidelines; to ensure proper care, security and maintenance of hotel and equipment through proper supervision of service personnel.
• Responsible for preparation of forecasting, payroll, daily statistical reports and service charge reports as required; coordinate refurbishment projects, purchasing and maintenance of inventory and supplies.
• Ability to effectively communicate and coordinate with support departments and management, including management of a preventative maintenance and perfect rooms program.
• Responsible for setting up the housekeeping department for the Pre opening
• To manage the cleanliness of the guest rooms, public areas, meeting space and food and beverage outlets.
• Plans yearly departmental budgets & monitors & controls inventory of supplies, par stock etc.
• Implementing and controlling Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
• To over view cleaning and Guest supplies, and check VIP rooms and long staying guests on a daily basis.
• Ensure all TMs adhere to all security measures.
• Assisting in monitoring and controlling housekeeping procedures including Linen inventory, Hotel uniform inventory, lost and found, key control, security and emergency procedures, health and safety for employees and guests.
• Scheduling routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms/suites.
• Supervising outside contractors to ensure contractual compliance.
• Ensure consistently high operating standards are delivered in every area.
• Set Departmental objectives, policies and procedures, including Health & Safety and security
• Monitor the appearance, standards and performance of all Housekeeping Team Members with an emphasis on training and team work.
• To identify the training requirements, organize and follow through on-the job training, in close liaison with the Training Manager
• Assisting with appraising performance of TMs within the Housekeeping & Laundry Department.
• Preparing the agenda for Departmental meetings and follow up all points raised.
• To ensure proper care of furniture, fixtures and equipment within the Department and back of house areas related to the department.
• Hiring, development and scheduling of Housekeeping leaders and colleagues; departmental training, motivation, coaching and counselling staff.
• Managing the daily operations of building, guest room and public area maintenance ensuring the highest standard of service and cleanliness
• Inspections of rooms and public space and all other duties pertaining to Housekeeping.
• Operation of department within budgeted cost guidelines; to ensure proper care, security and maintenance of hotel and equipment through proper supervision of service personnel.
• Responsible for preparation of forecasting, payroll, daily statistical reports and service charge reports as required; coordinate refurbishment projects, purchasing and maintenance of inventory and supplies.
• Ability to effectively communicate and coordinate with support departments and management, including management of a preventative maintenance and perfect rooms program.
• Responsible for setting up the housekeeping department for the Pre opening
• To manage the cleanliness of the guest rooms, public areas, meeting space and food and beverage outlets.
• Plans yearly departmental budgets & monitors & controls inventory of supplies, par stock etc.
• Implementing and controlling Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
• To over view cleaning and Guest supplies, and check VIP rooms and long staying guests on a daily basis.
• Ensure all TMs adhere to all security measures.
• Assisting in monitoring and controlling housekeeping procedures including Linen inventory, Hotel uniform inventory, lost and found, key control, security and emergency procedures, health and safety for employees and guests.
• Scheduling routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms/suites.
• Supervising outside contractors to ensure contractual compliance.
• Ensure consistently high operating standards are delivered in every area.
• Set Departmental objectives, policies and procedures, including Health & Safety and security
• Monitor the appearance, standards and performance of all Housekeeping Team Members with an emphasis on training and team work.
• To identify the training requirements, organize and follow through on-the job training, in close liaison with the Training Manager
• Assisting with appraising performance of TMs within the Housekeeping & Laundry Department.
• Preparing the agenda for Departmental meetings and follow up all points raised.
• To ensure proper care of furniture, fixtures and equipment within the Department and back of house areas related to the department.
• Hiring, development and scheduling of Housekeeping leaders and colleagues; departmental training, motivation, coaching and counselling staff.
• Managing the daily operations of building, guest room and public area maintenance ensuring the highest standard of service and cleanliness
• Inspections of rooms and public space and all other duties pertaining to Housekeeping.
• Operation of department within budgeted cost guidelines; to ensure proper care, security and maintenance of hotel and equipment through proper supervision of service personnel.
• Responsible for preparation of forecasting, payroll, daily statistical reports and service charge reports as required; coordinate refurbishment projects, purchasing and maintenance of inventory and supplies.
• Ability to effectively communicate and coordinate with support departments and management, including management of a preventative maintenance and perfect rooms program.
• Oversees and directs all aspects of all housekeeping operations including rooms, public areas and back areas in the highest standards of upkeep (perfection), hygiene and cleanliness
• Assists the Executive Housekeeper in managing the department, maintaining a high level of service and cleaning and maintenance standards in all areas of responsibilities.
• Supervises daily operations and ensures that the highest levels of cleanliness and services are maintained in the property.
• Enforces Company Standards, Policies, Procedures and Department Rules.
• Demonstrates an ability to acquire the following attributes: leadership, initiative, Problem solving, prioritizing, delegation, training and developing subordinates, goal setting and being goal oriented.
• Follows up on all outstanding issues from the previous shift.
• Ensures all reports are delivered to the front desk
• As a department trainer identify the training needs and train the staff to bring up the required company standards
• Responsible for setting up the housekeeping department for the Pre opening
• To manage the cleanliness of the guest rooms, public areas, meeting space and food and beverage outlets.
• Plans yearly departmental budgets & monitors & controls inventory of supplies, par stock etc.
• Implementing and controlling Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
• To over view cleaning and Guest supplies, and check VIP rooms and long staying guests on a daily basis.
• Ensure all TMs adhere to all security measures.
• Assisting in monitoring and controlling housekeeping procedures including Linen inventory, Hotel uniform inventory, lost and found, key control, security and emergency procedures, health and safety for employees and guests.
• Scheduling routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms/suites.
• Supervising outside contractors to ensure contractual compliance.
• Ensure consistently high operating standards are delivered in every area.
• Set Departmental objectives, policies and procedures, including Health & Safety and security
• Monitor the appearance, standards and performance of all Housekeeping Team Members with an emphasis on training and team work.
• To identify the training requirements, organize and follow through on-the job training, in close liaison with the Training Manager
• Assisting with appraising performance of TMs within the Housekeeping & Laundry Department.
• Preparing the agenda for Departmental meetings and follow up all points raised.
• To ensure proper care of furniture, fixtures and equipment within the Department and back of house areas related to the department.
• Hiring, development and scheduling of Housekeeping leaders and colleagues; departmental training, motivation, coaching and counselling staff.
• Managing the daily operations of building, guest room and public area maintenance ensuring the highest standard of service and cleanliness
• Inspections of rooms and public space and all other duties pertaining to Housekeeping.
• Operation of department within budgeted cost guidelines; to ensure proper care, security and maintenance of hotel and equipment through proper supervision of service personnel.
• Responsible for preparation of forecasting, payroll, daily statistical reports and service charge reports as required; coordinate refurbishment projects, purchasing and maintenance of inventory and supplies.
• Ability to effectively communicate and coordinate with support departments and management, including management of a preventative maintenance and perfect rooms program.
• Responsible for setting up the housekeeping department for the Pre opening
• To manage the cleanliness of the guest rooms, public areas, meeting space and food and beverage outlets.
• Plans yearly departmental budgets & monitors & controls inventory of supplies, par stock etc.
• Implementing and controlling Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
• To over view cleaning and Guest supplies, and check VIP rooms and long staying guests on a daily basis.
• Ensure all TMs adhere to all security measures.
• Assisting in monitoring and controlling housekeeping procedures including Linen inventory, Hotel uniform inventory, lost and found, key control, security and emergency procedures, health and safety for employees and guests.
• Scheduling routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms/suites.
• Supervising outside contractors to ensure contractual compliance.
• Ensure consistently high operating standards are delivered in every area.
• Set Departmental objectives, policies and procedures, including Health & Safety and security
• Monitor the appearance, standards and performance of all Housekeeping Team Members with an emphasis on training and team work.
• To identify the training requirements, organize and follow through on-the job training, in close liaison with the Training Manager
• Assisting with appraising performance of TMs within the Housekeeping & Laundry Department.
• Preparing the agenda for Departmental meetings and follow up all points raised.
• To ensure proper care of furniture, fixtures and equipment within the Department and back of house areas related to the department.
• Hiring, development and scheduling of Housekeeping leaders and colleagues; departmental training, motivation, coaching and counselling staff.
• Managing the daily operations of building, guest room and public area maintenance ensuring the highest standard of service and cleanliness
• Inspections of rooms and public space and all other duties pertaining to Housekeeping.
• Operation of department within budgeted cost guidelines; to ensure proper care, security and maintenance of hotel and equipment through proper supervision of service personnel.
• Responsible for preparation of forecasting, payroll, daily statistical reports and service charge reports as required; coordinate refurbishment projects, purchasing and maintenance of inventory and supplies.
• Ability to effectively communicate and coordinate with support departments and management, including management of a preventative maintenance and perfect rooms program.
• Responsible for setting up the housekeeping department for the Pre opening
• To manage the cleanliness of the guest rooms, public areas, meeting space and food and beverage outlets.
• Plans yearly departmental budgets & monitors & controls inventory of supplies, par stock etc.
• Implementing and controlling Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
• To over view cleaning and Guest supplies, and check VIP rooms and long staying guests on a daily basis.
• Ensure all TMs adhere to all security measures.
• Assisting in monitoring and controlling housekeeping procedures including Linen inventory, Hotel uniform inventory, lost and found, key control, security and emergency procedures, health and safety for employees and guests.
• Scheduling routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms/suites.
• Supervising outside contractors to ensure contractual compliance.
• Ensure consistently high operating standards are delivered in every area.
• Set Departmental objectives, policies and procedures, including Health & Safety and security
• Monitor the appearance, standards and performance of all Housekeeping Team Members with an emphasis on training and team work.
• To identify the training requirements, organize and follow through on-the job training, in close liaison with the Training Manager
• Assisting with appraising performance of TMs within the Housekeeping & Laundry Department.
• Preparing the agenda for Departmental meetings and follow up all points raised.
• To ensure proper care of furniture, fixtures and equipment within the Department and back of house areas related to the department.
• Hiring, development and scheduling of Housekeeping leaders and colleagues; departmental training, motivation, coaching and counselling staff.
• Managing the daily operations of building, guest room and public area maintenance ensuring the highest standard of service and cleanliness
• Inspections of rooms and public space and all other duties pertaining to Housekeeping.
• Operation of department within budgeted cost guidelines; to ensure proper care, security and maintenance of hotel and equipment through proper supervision of service personnel.
• Responsible for preparation of forecasting, payroll, daily statistical reports and service charge reports as required; coordinate refurbishment projects, purchasing and maintenance of inventory and supplies.
• Ability to effectively communicate and coordinate with support departments and management, including management of a preventative maintenance and perfect rooms program.