Customer Services Representative / Fraud Analyst
Yougotagift.com
مجموع سنوات الخبرة :13 years, 5 أشهر
• Reviewing online transactions
• Verifying transaction compliance with company regulations
• Approving genuine payments
• Reporting on fraudulent or suspicious transactions
• Liaising with banks and pay portals to verify customer credentials
• Providing assistance to customers through online chat portal
• Providing assistance to customers over the phone and email
• Liaising with intra-company services to provide customer support
• Solving customer issues regarding technical applications
• Developing existing client base
• Inform clients of new offers, deals and routes
• Meet specified sales targets
• Perform check-in functions at check in counters
• Announcing flight status
• Solving passenger issues
• Maintaining facilities and equipment to ensure safe operation
• Provide for passenger safety & assistance in directing traffic
• Enforce security & hazardous material regulations as per law
• Assist with job training of new employees
• Attending & demonstrating preflight briefings
• Complying with company policies on safety and security
• Helping passengers who need assistance
• Liaising with ground staff & maintenance personnel
• Maintaining shift statistics and taking corrective measures
• Mapping client requirements and coordinating process implementation
• Implementing measures for customer satisfaction
• Ensuring individual targets are met by achieving completes by client
•Mortgage Survey and appointment setting
• Outbound voice support for retail and corporate clientele
• Debt management consulting
• Business development itinerary scheduling