Head of Applications and Systems
Kuwait National Cinema Company
Total years of experience :23 years, 7 Months
Responsibilities
• Managing software projects and driving project team from start through to completion.
• Application development & maintenance of In-house developed projects.
• Write and maintain system documentation.
• Forecast any risks involved in implementing any IT procedural or software changes and propose
proper solutions.
• Escalating promptly any issues that may affect operations.
• Negotiating IT contracts with partners and suppliers.
• Producing stage plans, highlight reports, risk logs, requests for change etc.
Achievements
• Managed all phases of SDLC for a major migration project of an In-house developed cinema
solution to a third party developed solution (Vista Entertainment).
• Created BI dashboard & reports using Power BI to the top-level managers and Finance
department staff real-time visibility into sales and future predictions. This Project received a high
feedback from top-level managers.
• Primary developer (wrote 100 % of code) for careers.tamdeen.com, a careers portal where
candidates can post their job applications. Delivered on time, helped the HR departments for all
the group companies easily find the right candidate.
• Led the team for the complete implementation of Online Food & Beverage module. This led to a
huge increase in the sales volume of F&B items as customers were given the option to purchase
F&B items via website/App after movie ticket purchase.
• Led the team to the deployment of number of minor features.
• Heightened security for online payment process by achieving PCI DSS certification.
• Refactored the infrastructure of the company attendance system. This led to faster
performance.
• Developed labor model system for company. This helped the HR department to analyze the schedule the employee's duty schedule as per a pre-defined set of rules.
Responsibilities
• Preparing IT Project Study reports, Flow charts and Feasibility Study.
• Interact with managers of various departments and gather Requirements/issues for new/existing systems.
• Development & Maintenance of In-house developed projects.
• Actively involved in the Implementation of new systems for all the companies under Tamdeen Group.
• Co-ordination with key users of the systems to ensure its smooth flow.
• Write and maintain system documentation.
Achievements
• Led the team to implement Freshdesk (could-based customer service software providing helpdesk support) and Freshservice (cloud based ITSM + Process flow automation software). This helped the company to keep track of customer problems and automate business process.
• Coordinated the team (key users and functional consultants) to implement Oracle EBS HRMS.
• As project lead, successfully implemented Open Text Document management system for the whole group.
• Led the team through all phases of SDLC, to implement asset management system for the whole group.
Responsibilities
• Software Development, Database design and development.
• Preparing IT Project Study reports, Feasibility Study, Design and Implementation.
• Excellent analytical, data manipulation and interrogation skills.
• Comprehensive knowledge of IT technologies.
Achievements
• Assigned as Project Lead & senior developer, I was involved in all the phases of SDLC for developing and launching company Website (www.cinescape.com.kw), iPhone & Android apps for Movie Ticket Reservation. The ability to purchase tickets online increased the sales up by 30 percent.
• Successfully developed a number of medium sized projects like Task management system, Expiry reminder system for licenses, contracts, permits etc.., Helpdesk system, Video (VHS tape) management system (purchase & distribution to company stores), IVR system for customers to enquire about movie timings.
Responsibilities
• Software Bug Fixing, Testing and Maintenance.
• Database design and development with MySQL, Access, SQL Server 2000.
• Comprehensive knowledge of IT technologies.
• Reports the duties to Project Leader.
Achievements
• Successfully developed a number of projects like Payroll management system, web projects (https://www.rentrochester.com/, https://www.backwash.com/ etc.., )