ماثيو إيرل Valdez

• Analyzing BOQ from distibutors across Middle East, Africa, Europe and USA and procuring needed IT and Medical Equipment, locally and outside UAE.
• Supervise the logistics team with 5 members and provide assistance in customs related issue.
• Communicating with supplier in importing the shipment to UAE and manage import clearance within JAFZA
• Coordinating Sales with distributors in Middle East, Africa, Europe and USA and prepare export document such as Invoice, Packing List and Delivery Advise in accordance to JAFZA rules and regulation, and arrange shipment according to incoterms and payment terms.
• Applying LC for purchases with Vendor (Import)
• Analyzing and preparing draft and findal LC document for sales to customers (Export)
• Arranging and preparing documents for LC for both import and export
• Represent the company whenever needed at customs HQ.
• Updating Inventory stocks to match system and physical count.
• Generating and Analyzing sales report and stock report on monthly basis to achieve the sales and expense limit.
• First line IT support and assuring all computer releated issue and network related issue is resolved without affecting work productivity.
• Troubleshoot computers, networks and printers and order needed spare parts and replace them if needed.
• Configuring hardware computers and install software used for medical equipment.

• Communicate directly to distributor around the world for business partnership.
• Arrange orders and shipment within UAE or internationally.
• Prepare all documents needed in purchasing and importing products to UAE.
• Process all documents for approval of UAE Government.
• Coordinate with Sales Team and Client for smooth transaction of their order.
• Arrange delivery and installation of equipment to client’s preferred location.
• Prepare all needed legal documents like Quotation, Invoice, Receipt, Delivery Note, etc.
• Weekly inventory of stocks.
• Weekly meeting with the Chairman regarding the progress of business and developing the business to trending technology.
• Meet clients and supplier to discuss future business/partnership.
• Government tender in Bahrain and Dubai, supplying products or services needed by the Government.
• Prepare the proposal including the Bid Bond, Performance Bond, Quotation and Detailed Specification.
• Administration work (PRO) such us preparing and submitting of documents to government related to company’s approval application and employee’s visa application.

• Provide excellent customer service.
• Maintain good relationship between our company and the supplier
• Keep all the records/transaction with the supplier
• Making a documentation for all the transaction with Clients
• Archiving closed deal with clients
• Updating the list of products carried by the company in database
• Updating the list of suppliers (distributor) within UAE in database
• Coordinates with the local company as well as international suppliers in sourcing quotations, negotiating price, buying and arranging deliveries and clearance of shipments.
• Coordinates the follow ups regarding the suppliers’ deliveries
• Prepare purchase orders and payment for suppliers
• Prepare invoice and delivery notes for clients
• Coordinate with accounts department for cash/cheque releasing, and turnover of invoices from supplier.
• QA checking for all deliveries from supplier
• Searching for new suppliers
• Site Surveillance for CCTV and Access Control
• Analyse technical inquiries of Government agencies within U.A.E (IT Related).
• Communicate directly with supplier for quotations according to the requirements given by the client (thru Email, Phone and personal meet-up).
• Prepare specification datasheet, brochure/catalogue and warranty support for the client.
• Providing world-class customer service and support.
• Meet clients to understand user requirements and come out with Technical & Financial proposals.
• Makes proposal and solutions to clients.
• Generate Bill of Materials & Quantities for quotations.
• Gathering 3rd party pricing and liaising with 3rd parties, if required.
• Customers’ presentations and clarifications.

Generate backlog report of agents on a weekly basis
• Provide coaching and training to agents regarding their performance and suggestions/feedbacks.
• Assuring that the shift will pass the Service Level Agreement (SLA) and maximize the agents productivity
• Provide world-class customer service through escalation request.
• Responding to the clients’ issues and concerns.
• Handling customer problems through providing of solutions for technical and service issues.
• Providing Training & Support for Tier 1 and Tier 2 (Level 2) technicians.
• Doing interview for Tier 1 applying for Central Technical Support Tier 2.
• Providing Support for Client (Partner Operator), Business to Business support.
• Fixing agent’s schedules and leaves, to meet the SLA needed and assuring that all shifts are covered by agents in a 24/7 operation.

• Provide world-class customer service through inbound call.
• Responding to the clients’ issues and concerns (Computer Hardware, Software like Windows OS, MS Office and other 3rd party applications, and Networking).
• Handling customer problems through providing of solutions for technical and service issues.
• Handle in-place. Providing inbound sales resolving customer’s concern in 1 call.
• Repair customer's OS or software issue remotely using dellconnect.
• Schedule an onsite repair or pick up for repair of customer's computer.
• Update customer regarding the repair of the computer.
• Documentation of the call transaction accurately thru Siebel.

• Coordinates inventory of stock and insures product adjustments are properly applied.
• Receives, sorts, logs, and distributes all incoming (import) shipments.
• Arranges warehousing and transportation of products to customers.
• Investigate and respond to inquiries regarding distribution and shipping.
• Responsible for taking incoming client shipment, pick-up request calls in a professional and responsible manner.
• Track and document logistics calls to ensure customer satisfaction.
• Responsible for shipment pick-ups and communication within and outside the department.
• Responsible for monitoring courier expenses. Maintain cost analysis of each client’s account in order to meet budgetary constraints and maintain Airline, Courier and TAT Metrics.
• Makes sure that quality assurance and quality checks are maintained
• Coordination with other operational departments
• Attend to and follow-up on customers’ enquiries and requests.
• Respond to Request for Quotation (RFQ) and initiate coordination with
• Inventory Warehouse, Airfreight and Sea freight Departments.
• Monitor delivery schedules and coordinate with Inventory Warehouse, Airfreight and Sea freight Departments to ensure on-time delivery.
• Ensure timely and accurate invoicing.
• Respond to claims and ensure timely execution.
• Carry out service failure investigation/complaint and ensure corrective and preventive actions are in place.
• Gather regular quantitative and qualitative feedback for continuous improvement.
• Build customer relationships and manage customers’ expectations through regular visits and correspondence exchange.
• Fulfill any other tasks as and when assigned by the superior.

• Monitoring stocks in warehouse
• Implement the FIFO (first in, first out) system for all stocks
• Assist in piling-up the stocks inside the warehouse
• Analyse the stock’s sale trend and report to Manager for order processing
• Provide daily, weekly, monthly report regarding stocks and sales.
• Monitoring of Inbound delivery and outbound delivery
• Assist in arranging and piling-up the products on the delivery truck
• Schedule the inbound and outbound delivery in a daily basis
• Receive the stock delivery from Suppliers
• Encode all transactions in database.
• Maintains cleanliness and orderliness inside the warehouse.
• Stock Inventory before opening and closing of warehouse.