IT Support
Smart Techno Center
Total years of experience :4 years, 2 Months
• Responsible for installing and configuring computer systems, network servers, and virtual
environment .
• Install and Administrate windows server (AD, DNS, DHCP, GPO, File Server).
• Create and manage users accounts, groups and emails.
• install and configure NAS storages (RAID, ISCSI, Share Folder).
• Monitor data storage and backup systems and ensure their integrity.
• Support end-users with IT related problems (Software and Hardware) in responsive and
service-oriented manner.
• Updating computer software as well as upgrading hardware and systems.
• Documenting the network’s configuration.
• Troubleshooting Technical problems for computers, laptops and printers.
• Troubleshooting network connectivity issues for end-users.
• Installing and configuring hardware devices for customer.
• Talking customers through a series of action to resolve their (ADSL-leased line-IPTV)
problems and provide a technical visit if Necessary.
• Following up with clients to ensure that their problem is resolved
GPA 83.8%