Human Resources Manager
Enshaat Al Sayer
Total years of experience :17 years, 4 Months
Achievements :
• Running end to end recruitment process for manual and non-manual team members for projects and support functions.
• Support the mobilization plan and provide reports in the form on a histogram.
• Review and recommend HR SOPs along with QA/QC team in line with ISO 9000:2015.
• Developed employee handbook and starter kit, SOPs and SLAs for HR Department
• Assisting QA/QC department in developing SOPs for other departments
• Generating HR trends report, prepare monthly, weekly reports to top management and update HR dashboards.
• Provide employee relations support and reports.
• Supporting the Kuwaitisation program
• Reformulated company vision and mission statements and developed company values. Trained the management team on new company vision, mission and values
• SAP data correction and software optimization (HCM Module)
• Projects completed - recruitment process, HR forms, employee classifications, employee grades, organization chart, salary scale, career ladder, accommodation SOPs, company assets report, job descriptions, HR department workflow, performance evaluation process, etc.
• Recruitment Projects:
South Kuwait Excavation, Transportation and Remediation 2022 by Kuwait Oil Company (KOC) - 4000 staff
• Joint Venture Staffing by Kuwait Oil Company (KOC) - 350 staff
• Sabah Al Ahmad Pump Station by Kuwait Oil Company (KOC) 350 staff
• New Jahra Hospital - 200 Staff
Achievements :
▪ Oversee all aspects of the HR department (Recruitment, Payroll, Training, Employee Relations,
Employee life cycle management)
▪ Part of senior management and decision-making committee
▪ Part of monthly management meeting, operations meeting and sales meeting
▪ Provide business development support to the management team
▪ Prepare monthly, weekly reports to top management and update HR dashboards
▪ Cross check daily reports and updates made by the team before it goes to finance department
▪ Coached team members to function with minimum supervision. Ensure the department is on
auto-pilot mode, driven by process
Ebita Rodrigues - Human Resources Manager
Page 3 of 6
▪ Ensure productivity levels of the HR department is high and goals are met on time
▪ Involved in bulk recruitment, filled 200 positions in 3 months at zero advertisement cost
▪ Supported organization transformation and development activities
▪ Planned and merged HCM systems, payroll, policies, procedures and workflows of 6 separate
companies (Saveco Central Market, TESCO Distribution, Al Raie Wholesale Stores, Qatami
Distribution, Qatami Fashion, Qatami General Trading) under one entity i.e. Qatami Group
▪ Managed change in the HC infrastructure, spearheading the restructuring and rightsizing of
Saveco and Qatami Group
▪ Supported Qatami Group new head office project
▪ Managed employee retention and optimization of resources during the pandemic lockdown
▪ Managed transport and accommodation for employees in lockdown areas during the pandemic
▪ Promoter of HSE culture. Ensured employees followed all the health and safety protocols
▪ Completed ISO certifications of 9001:2015, 22004:2014, 14004:2016, 45001:2018 for Saveco
in 2018 for 3 years and was part of audit in 2019 and 2020
▪ Ensure ISO standards are met and health and safety procedures are followed religiously
▪ Executed excellence in service program at Saveco (winner of service hero awards for
consecutive years of 2018, 2019 and 2020 in the supermarket category)
▪ Planned, developed and implemented performance management systems which includes
EOTM, R&R, KPI, MBO, RACI
▪ Implemented employee grading system linking it to salary structure and benefits
▪ As part of succession planning, executed cross functional trainings and job rotation activities
▪ Developed and updated company policies, procedures, process manuals, and training modules
▪ Implemented employee feedback system as a part of continuous improvement
▪ Planned, developed and implemented employee induction and orientation program
▪ Introduced and implemented concept of committees to ensure decision making is done right
▪ Formed the fact-finding committee to ensure incidents are recorded and reported on time, fair
and justified decisions are made based on facts and actions are taken to avoid recurrence
▪ Planned and organised CSR activities like earth day, joy of giving, medical check-up drive, blood
donation drive, etc.
▪ Managed E-commerce department along with HR department during the pandemic lockdown
period
▪ With support from IT, developed E-commerce reports and dashboards
▪ Created process flows, trained the team and ensured operational excellence in E-commerce
▪ Created FAQs and scripts for call quality assurance at the frontend and call center
Achievements :
▪ Received training on mastering management skills, effective time management, influential
communication, decision making & problem solving, HR essentials for managers and coaching
▪ Managed all aspects of the HR and Admin department (Recruitment, Payroll, Training,
Employee Relations, Employee life cycle management, Administration and Government
Affairs) for Kuwait and UAE
▪ Ensured productivity levels of the HR department is high and goals are met on time
Ebita Rodrigues - Human Resources Manager
Page 4 of 6
▪ Recruited teams for Kuwait and UAE at zero advertisement cost
▪ Planned and opened 6 stores in Kuwait and 5 stores in UAE
▪ Lead the project of finding a new head office for F3 and completing all licenses and government
affairs activities
▪ Planned and opened office for license purpose in UAE
▪ Developed and updated company policies, procedures, process manual, and training modules
▪ Planned, developed and implemented employee grading system linking it to salary structure
and benefits
▪ Planned, developed and implemented per diem structure based on percentage
▪ Planned, developed and implemented performance management systems like Race to Brazil,
EOTM, R&R, KPI
▪ Started internal newsletters and birthday calendar
▪ Competency mapping, development and implementation of training calendar
▪ Dealt with ministries in Kuwait and UAE to match the best interest of the company
▪ Ensured employee visas are renewed on time, all company licenses are valid and renewed on
time, all physical and digital records are well organized, maintained and up to date
▪ Implemented corporate social responsibility programs like donation day (Fashion), eye testing
day, beach clean-up.
Achievements :
▪ Organised all physical and digital employee records and files
▪ Collected all missing documents and updated records
▪ Planned and executed beach clean-up, mini marathon and blood donation
Achievements :
▪ Supported in developing HR process manual, employee handbook and training materials
▪ Checked daily attendance, sent less hour’s notifications, updated leave report
▪ Executed monthly payrolls
▪ Follow ups for balance score card implementation
▪ Follow ups for employee grading system implementation
▪ Assisted in CSR programs implementation
▪ Assisted in planning and execution of organizing employee activities like office picnics, office
trips, office parties, townhall meetings, company anniversary, etc.
▪ Created team building activities calendar and organized monthly team building activities
▪ Updated birthday calendar and executed birthday activities
Achievements :
▪ Bulk recruitment - filled 300 positions in one month through walk-ins and recruitment drives
▪ Conducted psycho metric test, skill-based tests, group discussions and HR interviews
▪ Part of corporate culture, employer branding activities and organizing R&R events