Head of Cards and ATM Projects
Dubai Islamic Bank
مجموع سنوات الخبرة :27 years, 5 أشهر
Head of Cards and ATM Projects
Report to Head of Technology and Projects.
Member in IT Projects Committee .
Program Management.
Leading several specialized Project Managers handling projects and initiatives related to :
ATM, CDM and Payment system ( Cards Management System).
ATM Software and ATM Switch.
Payment Systems Gateway including VISA, Master Card and UAESWITCH
Payment Cryptography system.
ATM Multivendor Software ( KAL ) and related integrated systems.
New Cards/ product releases, New BINs .
VISA and MasterCard certification.
Guiding and managing the implementation of multiple initiatives related to enhancement of the Banks information systems and processes.
Coordinate with the respective teams in IT to ensure appropriate service level available for self service banking channel.
Budget preparation and vendors management.
Negotiating hardware and software purchases and maintenance contracts.
Develop deployment approaches for rolling out enhancements and new services across ATM and CDM self service banking network.
Monitoring and supporting the implementation of IT projects to ensure they are delivered according to approved standards and terms, and that they adhere to relevant policies and procedures.
To manage business relation with the related various business departments.
Coordinate with the respective vendors and development teams to develop and implement product enhancements as defined and communicated by respective business departments.
Delegation of roles, responsibility and authority to the Projects Managers, who in turn administrate and manage project deliverables including hardware, software and infrastructure and new services development .
Managing overall team Projects and ensure that resources are available and channeled to produce the planned deliverables on time and within the approved budget.
Review and provide regular MIS reports & overall projects portfolio status to management .
Oversee creation of business requirement documents and review to provide guidance to developers and operation team for support and maintenance activities.
Identifying, monitoring and managing risks and barriers to project success and follows up with the relevant stakeholders on the mitigation actions to avoid impact on projects budget or time.
Manage delivery either by vendor developers or internal IT development team to develop and deliver as per business needs and technical standards.
Ensure all the activities comply with policies & procedures of IT Dept & the Bank.
Ensuring necessary training and development initiatives are taken across the department unit.
Providing adequate support, guidance & motivation to the team members in order to ensure the achievement of assigned projects.
Ensure completion of unit testing or SIT ( system integration Testing) and UAT ( user acceptance Testing ) ensure delivered software meets requirements. This includes coordinating with respective business teams to conduct end user testing.
Evaluating related Hardware and software proposals and recommend most suitable solution to the bank that meets the bank requirements and IT strategy.
Human Resource Management, Creating a harmonious working environment in all areas within
the section.
Manage internal staff, external consultants/contractors and vendors in ensuring quality and on-time delivery of and successful implementation of the systems as well as contracted service agreements.
Participating in developing the budget sheet for IT related projects .
Liaise with Information Security Team to ensure developed software solutions are secure, and comply with respective standards and legislation.
Head of e-Channels Projects
Report to Head of Technology and Projects.
Member in IT Projects Committee .
Manage the team handling projects related to the following areas :
ATM, CDM and Payment system ( HPS-PowerCard system).
Payment Systems Gateway including VISA, Master Card and UAESWITCH
Payment Cryptography system.
Electronic banking channels including Internet Banking, Mobile Banking, SMS banking.
Customer Relationship Management system ( CRM ) and e-Payment System.
Call Center Genesys system..
Guiding and managing the implementation of multiple initiatives related to enhancement of the Banks information systems and processes.
Budget preparation and vendors relationships .
Negotiating hardware and software purchases and maintenance contracts.
Vendor management.
Manage business relation with related various business departments.
Delegation of roles, responsibility and authority to Projects Managers, who in turn shall administrate and manage the project deliverables including hardware, software and infrastructure .
Ensure proper documentation of product requirements, technical design, solution architecture and testing scrip and outcomes for any future reference by QA team or audit both external and internal.
Managing overall team Projects and ensure that resources are available and channeled to produce the planned deliverables on time and within the approved budget.
Review and provide regular MIS reports & Project status reports in order to update the management regarding status of current projects and initiatives.
Ensure all activities comply with policies & procedures of IT Dept & the Bank.
Ensuring necessary training and development initiatives are taken across the department unit.
Providing adequate support, guidance & motivation to the team members in order to ensure the achievement of assigned projects.
Evaluating related Hardware and software proposals and recommend most suitable solution to the bank that meets the bank requirements and IT strategy.
Human Resource Management, Creating a harmonious working environment in all areas within
the section.
Manage internal staff, external consultants/contractors and vendors in ensuring quality and on-time delivery of and successful implementation of the systems as well as contracted service agreements.
Participating in developing the budget sheet for IT related projects .
Keep updated with new technologies and industry best practices in order to assess their possible adaptation for use in increasing the company’s technological superiority.
- Report to Head of IT .
- Manage the team which provides support and administration tasks to the following systems :
• ATM Switch which connects all bank ATMs ( NCR and Wincor ) to the main core banking System and to Central Bank (via UAESwitch) and VISA International in London.
• Self Service Branch System which includes Cash and Checque Deposit (CCDM ) machines.
• Related management and monitoring systems.
• ATM/CDM network monitoring and taking all necessary actions to restore the service in case of any down time.
- Specify the section goals and objectives that are aligned with IT Department targets.
- Evaluating related Hardware and software proposals.
- Responsible for hardware and software installation and maintenance.
- Recommending and implementing improvements and efficiencies.
- Responsible for the day to day IT requirements such as user management, trouble shooting, help and advise.
- Responsible for the recruitment and training of new staff.
- Procurement of related hardware, software and maintenance products & services.
- Organizing the work as per the tasks and projects assigned to the section.
-Developing relevant procedures and processes for optimum service availability .
- Responsible for all related IT projects as per IT strategy to meet the required deadlines.
- Perform adequate measures to ensure compliance with the department quality objectives.
- Carry on the assigned tasks and projects as per the predefined deadlines and budgets.
- Responsible for setting of long and short term goals, technical support, general administration, human resource management and creating harmonize working environment for the team.
- Responsible for training and development of the section .
- Delegation of roles, responsibility to the supervisors who administrate related the hardware, software, infrastructure of the ATM/CDM network.
- Report to IT Manager .
- Took the initiative to establish such team to cop up with the increasing number of self-service terminals
that are deployed by the bank to meet customer needs.
- Supervise the team which provides support and administration tasks to the following systems :
• ATM Switch which connects all bank ATMs ( NCR and Wincor ) to the main core banking System and to Central Bank (via UAESwitch) and VISA International in London.
• Self Service Branch System which includes Cash and Checque Deposit (CCDM ) machines.
• Related management and monitoring systems.
Job responsibilities include :
- To lay down ATM/CCDM infrastructure that will significantly reduce cost and increase efficiency
of day-to-day banking operations.
- To establish ATM/CCDM infrastructure that will enhance the ability of the bank to handle more business / services.
- Leading the team to deliver the projects on time as assigned by the management.
- To Develop in-house competency to handle IT requirements of the banks.
- To Manage related systems and databases to achieve highly available ATM Network services.
- Reviewing system performance regularly to identify required systems enhancements and upgrades .
- Setting up the related system operational procedures and supervise the activities of the supervisors and other team members.
- Introducing new concepts and technologies with respect to ATMs/CCDMs that will enhance the day-to-day functioning in respective areas.
-Assuring proper use and performance of these systems with particular emphasis on service availability and reliability .
- Mentoring team members to ensure optimal availability of the related services .
- Fulfilling all administrative reporting requirements.
- Establishing a strategic plan and develop recommendations to the management for improving overall system performance to ensure adequate availability and reliability.
- Allocating resources for any assigned project to the team by IT Management.
- Evaluating the proposals from the related vendors when buying new ATMs / CCDM machines and related products.
- Assigning roles and responsibilities to the team .
- Administering CSF u/Switchware ATM Switch system that controls the bank ATMs and connects them with UAESWITCH in Central Bank and Visa International in London using Visa Access Point (VAP), this includes :
- Designing and maintaining the graphic screens for ATMs
- Designing and maintain flow of transactions .
- ATM programming .
- Maintaining backend database .
- Overall system monitoring to ensure smooth system running.
- Testing and implementing new services .
- Conducting courses related to ATM operations.
- Creating user profiles and setting security parameters.
- Assuring the proper use and performance of all ATMs with particular emphasis on network availability, reliability and capacity.
- Implementing any changes/updates on main switch system and other related configuration files.
- Establishing methods for gathering the data required to monitor hardware and software performance.
- Providing technical support for the concerned staff in the branches for solving any ATM problem issue including customer complaints.
Implementing new services / programs and modifications in an optimal manner without adverse effects on current production and testing with minimum impact on development activities.
- Maintenance of all configuration files which are used to startup CSF Switchware system.
- Consulting with vendors to achieve smooth problem-free ATM operation.
- Guiding Operation officers for proper system monitoring and troubleshooting .
- Worked on different type of ATMs, this includes Digital , Diebold , NCR and Wincor-NixDorf ATMs.
- Writing and maintaining the operation Manual for different systems to reflect the up to date various routing jobs and procedures.
- Developing programs in TACL Language ( Tandem Advanced Command Language) to reduce the time consuming procedures, this included :
- Developing a Program to automate printing program outputs to all branches instead of assigning the job to each branch printer manually
- Writing programs to check disk space utilization for Tandem system and produce a report for any file nearly to be full and gives details about the space utilization on each hard disk.
- Implementing security standards for operation of IT services and resources.
- Data control for all accounting reports and following up faulty transactions.
- Keeping standard configuration for all system components as well as branches networks .
- Preparing macros for Guardian operating systems
- System monitoring and troubleshooting.
- Assuring and providing optimal computer availability to all users.
- Developing programs in COBOL to replace time consuming jobs, this has saved a lot of time and efforts of IT Operation Team.
MSc in Project Management the thesis was about project Portfolio management and readiness of private sector organization for implementing the same to improve projects delivery.
Bachelor Degree of Science in Computing and Information Systems .
Bachelor Degree of Science in Computing and Information Systems .
Masters Degree in Business Administration (MBA) . Thesis : Self Service Banking