call center agent
Africell
Total years of experience :3 years, 10 Months
deal directly with customers either by telephone, electronically or face to face and respond promptly to customer inquiries
handle and resolve customer complaints. obtain and evaluate all relevant information to handle product and service inquiries .provide pricing and delivery information and perform customer verifications. set up new customer accoun and process orders, forms, applications and requests. organize workflow to meet customer timeframes and direct requests and unresolved issues to the designated resource. manage customers' accounts and keep records of customer interactions and transactions.Record details of inquiries, comments and complaints and record details of actions taken. Prepare and distribute customer activity reports
and maintain customer databases. communicate and coordinate with internal departments and follow up on customer interactions . provide feedback on the efficiency of the customer service process.