Mohamed Gabr, Sales Coordinator

Mohamed Gabr

Sales Coordinator

UniTeam Medical Assistance

Location
United Arab Emirates
Education
Bachelor's degree, Hotels Managment
Experience
15 years, 6 Months

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Work Experience

Total years of experience :15 years, 6 Months

Sales Coordinator at UniTeam Medical Assistance
  • United Arab Emirates - Abu Dhabi
  • My current job since January 2016

 Tracking customer feedback using databases.  Negotiating the terms of an agreement and closing sales.  Preparation and follow up on client sales quotations, proposals & RFQs.  Acting as a contact between the Training Centers and existing potential clients.  Maintaining and developing relationships with existing clients in person, and via Email.  Cold calling to arrange meetings with potential customers to prospect for new business.  Contributes to marketing initiatives and promotes UniTeam approved strategies and monitor responses.

Customer Service Rep. at Egypt Air
  • Egypt - Cairo
  • February 2013 to December 2015

• Listening to customer requirements and presenting appropriately to make a sale.
• Greet customers, understand the needs, extend suggestions and achieve the sales with theirs satisfactions.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Cold calling to arrange meetings with potential customers to prospect for new business.
• Responding to incoming email and phone enquiries.
• Acting as a contact between a company and its existing and potential markets.
• Negotiating the terms of an agreement and closing sales.
• Representing their company at trade exhibitions, events and demonstrations.

Cabin Crew at Emirates Airlines
  • United Arab Emirates - Dubai
  • December 2011 to November 2012

 Passenger safety.  Attend a safety briefing with flight deck crew, purser & senior flight steward and the rest of the operating cabin crew.  Ensure all equipment such as life vests, flashlights and firefighting equipment are on board, in the right quantity, and in proper condition at the respective station.  Any unserviceable or missing items must be reported and rectified prior to takeoff. Must monitor the cabin for any unusual smells or situations and maintain certain precautions such as keeping doors disarmed or open during fueling on the ground.etc…

Sales Representative at Tiffany&Co.
  • United Arab Emirates - Dubai
  • January 2008 to April 2011

• Authorized to take the necessary decisions during the sales regarding customer's issues (complains or inquiries) and stock display with coordinating with the shop manager if necessary.
• Maintain the sales operation and customer's service activities, to optimize and the best in customer's satisfaction.
• Greet customers, understand the needs, extend suggestions and achieve the sales with theirs satisfactions.
• Follow up and coordinate with the workshop to do the appropriate repair or polish and receive customer's jewellery on time.
• Maintain attractive, neat & tidy display showcase, all the time, according to brand's principles and image.

Education

Bachelor's degree, Hotels Managment
  • at the High Institute of Tourism and Hotels, Alexandria.
  • May 2006

88%

Specialties & Skills

Customer Service
Sales Excellence
Professional Standards
Attitudes
—Highly motivated, loyal, hard worker and organized.
—Dedicated to ensuring a high level of customer service at all times.
Excellent Hospitality skills.
Positive and keen to succeed.
Strong Communication skills (Verbal, Listening, Writing).
Proactive attitude.
Negotiation Skills
Coordination
Strong leadership skills
Administration
Strong Selling Skills and Techniques
Complaint Handling
—Able to work efficiently and carefully under pressure.
—I pick up skills quickly and apply them successfully.
I pick up skills quickly and apply them successfully.
Complaint Handling.

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

First Aid CPR AED Administrator (Training)
Training Institute:
Heartsaver First Aid CPR AED AHA Accredited & HAAD licensed
Date Attended:
March 2016
Duration:
8 hours
Customer Service Training (Training)
Training Institute:
Emirates Aviation College and Egypt Air Training College
Date Attended:
October 2015
Duration:
24 hours
CRM Training (Training)
Training Institute:
Egypt Air Training College
Date Attended:
October 2015
Duration:
18 hours
CRM Training (Training)
Training Institute:
Emirates Aviation College
Date Attended:
May 2012
Duration:
18 hours

Hobbies

  • Reading
  • Swimming