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Mohamed Gabr, Sales Coordinator

Mohamed Gabr

Sales Coordinator·UniTeam Medical Assistance

United Arab Emirates

Bachelor's degree, Hotels Managment

Work experience

Total years of experience: 17 years, 8 months

Sales Coordinator

January 2016 - Present

UniTeam Medical Assistance

Abu Dhabi, United Arab Emirates

January 2016 - Present

 Tracking customer feedback using databases.  Negotiating the terms of an agreement and closing sales.  Preparation and follow up on client sales quotations, proposals & RFQs.  Acting as a contact between the Training Centers and existing potential clients.  Maintaining and developing relationships with existing clients in person, and via Email.  Cold calling to arrange meetings with potential customers to prospect for new business.  Contributes to marketing initiatives and promotes UniTeam approved strategies and monitor responses.

Company industry:
Primary, Prep, & Secondary School
Job role:
Sales

Customer Service Rep.

February 2013 - December 2015

Egypt Air

Cairo, Egypt

February 2013 - December 2015

• Listening to customer requirements and presenting appropriately to make a sale.
• Greet customers, understand the needs, extend suggestions and achieve the sales with theirs satisfactions.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Cold calling to arrange meetings with potential customers to prospect for new business.
• Responding to incoming email and phone enquiries.
• Acting as a contact between a company and its existing and potential markets.
• Negotiating the terms of an agreement and closing sales.
• Representing their company at trade exhibitions, events and demonstrations.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Cabin Crew

December 2011 - November 2012

Emirates Airlines

Dubai, United Arab Emirates

December 2011 - November 2012

 Passenger safety.  Attend a safety briefing with flight deck crew, purser & senior flight steward and the rest of the operating cabin crew.  Ensure all equipment such as life vests, flashlights and firefighting equipment are on board, in the right quantity, and in proper condition at the respective station.  Any unserviceable or missing items must be reported and rectified prior to takeoff. Must monitor the cabin for any unusual smells or situations and maintain certain precautions such as keeping doors disarmed or open during fueling on the ground.etc…

Company industry:
Airlines
Job role:
Customer Service and Call Center

Sales Representative

January 2008 - April 2011

Tiffany&Co.

Dubai, United Arab Emirates

January 2008 - April 2011

• Authorized to take the necessary decisions during the sales regarding customer's issues (complains or inquiries) and stock display with coordinating with the shop manager if necessary.
• Maintain the sales operation and customer's service activities, to optimize and the best in customer's satisfaction.
• Greet customers, understand the needs, extend suggestions and achieve the sales with theirs satisfactions.
• Follow up and coordinate with the workshop to do the appropriate repair or polish and receive customer's jewellery on time.
• Maintain attractive, neat & tidy display showcase, all the time, according to brand's principles and image.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

the High Institute of Tourism and Hotels, Alexandria.

May 2006

May 2006

Bachelor's degree, Hotels Managment

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

88%

Skills

Attitudes
Expert
Attitudes
Expert
Professional Standards
Expert
Professional Standards
Expert
Sales Excellence
Expert
Sales Excellence
Expert
Customer Service
Expert
Customer Service
Expert
—Highly motivated, loyal, hard worker and organized.
Expert
—Highly motivated, loyal, hard worker and organized.
Expert
—Dedicated to ensuring a high level of customer service at all times.
Expert
—Dedicated to ensuring a high level of customer service at all times.
Expert
Excellent Hospitality skills.
Expert
Excellent Hospitality skills.
Expert
Positive and keen to succeed.
Expert
Positive and keen to succeed.
Expert
Strong Communication skills (Verbal, Listening, Writing).
Expert
Strong Communication skills (Verbal, Listening, Writing).
Expert
Proactive attitude.
Expert
Proactive attitude.
Expert
Negotiation Skills
Expert
Negotiation Skills
Expert
Coordination
Expert
Coordination
Expert
Strong leadership skills
Expert
Strong leadership skills
Expert
Administration
Expert
Administration
Expert
Strong Selling Skills and Techniques
Expert
Strong Selling Skills and Techniques
Expert
Complaint Handling
Expert
Complaint Handling
Expert
—Able to work efficiently and carefully under pressure.
Expert
—Able to work efficiently and carefully under pressure.
Expert
—I pick up skills quickly and apply them successfully.
Expert
—I pick up skills quickly and apply them successfully.
Expert
I pick up skills quickly and apply them successfully.
Expert
I pick up skills quickly and apply them successfully.
Expert
Complaint Handling.
Expert
Complaint Handling.
Expert
Customer Service
Expert
Customer Service
Expert
Sales Excellence
Expert
Sales Excellence
Expert
Professional Standards
Expert
Professional Standards
Expert
Attitudes
Expert
Attitudes
Expert
Complaint Handling
Expert
Complaint Handling
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Training
First Aid CPR AED Administrator
Heartsaver First Aid CPR AED AHA Accredited & HAAD licensed
Mar 2016
Customer Service Training
Emirates Aviation College and Egypt Air Training College
Oct 2015
CRM Training
Egypt Air Training College
Oct 2015
CRM Training
Emirates Aviation College
May 2012

Hobbies

  • Reading
  • Swimming