Ecaterina Apostoliuc

Identifying current and future customer requirements by establishing rapport with potential and actual
customers and other persons in a position to understand service requirements;
• Organizing and replenishing front stock and helped merchandize “Ralph & Russo” Boutique;
• Maintaining inventory by restocking shelves with items from inventory as well as observing inventory levels,
prompting Store’s management to reorder when levels appear low and arranging for return and credit for
damaged items;
• Identifying clients’ needs and helping them find clothing items that fit their body type;
• Creating complete looks from head to toe that are matching clients’ style;
• Offering personalized styling tips;
• Dealing with complains & refunds professionally and within the timely manner;
• Closing and opening “Ralph & Russo” Boutique according to scheduled shifts;
• Maintaining high personal presentation standards that represent “Ralph & Russo” Boutique in general;
• Consistently achieving monthly store sales goals, enhancing and developing the business;
• Providing an individual approach for each and every customer for the purpose of their return and the boost
of sales;
• Driving and exceeding individual KPI goals by ensuring the highest level of Customer Service and quality of
sales in order to expand “Ralph & Russo” luxury brand.

Ensured the standards’ compliance, sales, operational expenses, and profit and loss;
• Discussed with clients and gave advices on general trends in fashion world and development in luxury market,
showed passion for fashion and luxury products;
• Built relationships with sales team and customers, dealt with different nationalities and personalities and put
always customers at ease;
• Organized and planned proper display and supplies of the “Salam Studio & Store”;
• Consistently achieved monthly store sales goals, enhanced and developed the business;
• Ensured all products were price tagged and bar-coded before displayed;
• Provided accurate and current information about the products for all inquiries;
• Performed the clear understanding of the returns policy and ensured effective implementation of the refunds;
• Helped out the Store Merchandiser and/or Store Manager in product placement and arrangements in general;
• Captured meaningful customer data according to the Company tools (CRM) for the purposes of connecting
with the client, built relationships and personalized future client development opportunities;
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