Echu Vickram

• Leading full restaurant operations, managing a team of 25+ including supervisors,
servers, and kitchen personnel and upholding brand standards.
• Monitoring sales performance, analyzing trends and adjust strategies to achieve sales
targets
• Managing and controlling cost by optimizing inventory control and minimizing waste
• Improved customer satisfaction ratings through staff training and service quality initiatives
• Initiated full compliance with health, safety, and food hygiene regulations in line with
municipality regulations
• Analyze financial data and manage inventories and P&L.
• Increased annual revenue by 25%+ through strategic promotions, upselling techniques,
and improved service delivery.
• Reduced operational costs by 15% by optimizing inventory control and minimizing waste.
• Designed road maps that facilitate the training of new joiners.

• Supported daily operations and supervised staff across all shifts
• Played a key role in increasing sales by 20% through improved customer engagement
strategies
• Managed staff scheduling, payroll coordination, and performance evaluations
• Assisted in inventory management and vendor coordination
• Handled customer complaints effectively, maintaining high service standards
• Actively took part in training and developing new employees.

• Supervised daily shift operations ensuring smooth service flow
• Led a team of 10-15 staff, ensuring efficiency and adherence to standards
• Trained new employees on service protocols and company policies
• Maintained cleanliness, safety, and operational standards
• Consistently exceeded sales targets through upselling and team motivation.