Liezel Diala

• Led a dynamic café team, enhancing service quality and efficiency in high-volume settings
• Streamlined operations to manage large customer flows, ensuring exceptional customer experiences
• Established and maintained organized coffee stations, optimizing workflow for peak performance
• Designed attractive coffee presentations, elevating customer satisfaction and engagement
• Successfully upsold beverages and menu items, contributing to increased sales revenue
• Collaborated with team members to deliver seamless service and uphold high standards
• Oversaw inventory management, ordering processes, and daily sales tracking for operational excellence

• Led daily operations across two café branches, enhancing overall efficiency and service quality.
• Developed and managed staff schedules, effectively supervising shifts to ensure optimal team performance.
• Crafted specialty coffee and beverages, showcasing advanced latte art skills that elevated customer experience.
• Maintained high hygiene and quality standards, consistently exceeding customer service expectations.
• Monitored and optimized inventory levels, successfully reducing stock variance and minimizing waste.
• Conducted comprehensive training sessions for staff on barista techniques and exceptional customer service practices.

• Directed daily operations, ensuring seamless service delivery in fast-paced environments.
• Mentored and developed a diverse team of 10, enhancing their customer service skills and performance.
• Strategically created staff schedules and assigned shifts to optimize coverage and efficiency.
• Maintained rigorous standards for food safety, hygiene, and compliance with standard operating procedures.
• Assessed guest satisfaction through feedback, implementing improvements to elevate service quality.
• Managed inventory effectively, reducing waste and achieving sales targets through proactive tracking.
• Championed upselling strategies, contributing to increased revenue and customer engagement.

• Managed cash register operations efficiently in a high-volume restaurant environment, ensuring accurate transactions and excellent customer satisfaction.
• Expertly crafted a variety of coffee beverages, showcasing barista skills and enhancing the café experience for guests.
• Provided exceptional customer service, building rapport with both walk-in and regular patrons, contributing to a welcoming atmosphere.
• Collaborated with team members to streamline service processes, improving overall operational efficiency.
• Demonstrated leadership potential by training new staff on service standards and beverage preparation techniques.
• Utilized strong communication skills to address customer inquiries and resolve issues promptly, enhancing guest retention.