Eddington Gonzo

• In charge of luxurious towers at the iconic The Pearl Island.
• Managing the contractors ensure residents' comfort and wellbeing.
• Implementing and formulating new process and procedures.
• Budgeting and monitoring the spending on the buildings ensuring that we are in line with the budget.
• Handling residents' complaints ensuring that they are attended to and closed on time.
• Attending and coordinating meeting with owners and owners' representatives.
• Performing site inspections and generating reports for closure.
• Monitoring violations in the community and ensuring notices are sent for violating residents.
• Timely communications to residents on activities in the communities through announcements, circulars and newsletters.

• Overall duties are not limited to, budget preparation, organizing board meetings, annual general assemblies, collection of service charges, vendor management, writing board resolutions and communicating with interim boards and owners.
• Working closely with the Interim Board Members of the Owners Association, preparing agenda for general assembly and board meeting and documenting minutes of meetings.
• Preparation of service charges budget for the portfolio and providing supporting documents for Audit Review.
• Working closely with facilities management contractors to effectively manage assets owned by OA for the collective benefit of owners.
• Developing and publishing community rules, move in/out forms, NOC procedures and other related documents
• Preparing monthly, quarterly or yearly management reports.
• Issuing notices to defaulters as per collection policy.
• Presentation of financial data in Annual General Meetings.
• Monthly reporting budget to actual variance monthly, quarterly and yearly basis.
• Calling up owners for dispute resolution regarding service charges including facilitating payments plans.
• Sending reminders for collection of service charges
• Invoicing service charges on quarterly basis for all Owners Associations
• Proactive with good customer service, interpersonal, analytical and problem solving skills
• Performing site inspections and coordinate with service provider to ensure identified issues are rectified timely.
• Organizing and facilitating Community Events.
• Assisting residents and guiding them on internal apartment modifications as per Nakheel Strata guidelines.

• Providing exceptional customer service to a portfolio of clients by advising and assisting them for service charge collection.
• Ensuring an effective working relationship with unit owners and tenants and briefing the Association Managers promptly on any significant issues arising from those contacts
• Providing coaching and mentoring to both new and old staff.
• Giving customer service training to staff to customer service team.
• Ensuring, as far as possible, that tenants’ and owners’ complaints and concerns are attended with speedily and satisfactorily..
• Updating the customer accounts inline with the payments received.
• Generating reports analyzing the payment trends of different portfolios
• Attending to client complaints in regards to accounts problems and facilities issues
• Ensuring that there is open communication between clients and building coordinators.
• Negotiating and coming up with payment plans for major defaulters.
• Ensuring that the target collections are met monthly and bi-weekly.
• Drafting and creating legal notification letters for defaulters

• Meeting with prospective clients of the hotel
• Organizing and hosting hotel events
• Ensuring that the department has the needed requirements to host events.
• Sending prospective clients quotations.
• Taking clients on tour of our facilities.
• Monitoring staff during events to ensure guests satisfaction