Head of IT Digital & Delivery Channels, Payments and CRM
Bank Audi
Total years of experience :19 years, 0 Months
Lead, coach and inspire a team responsible of the delivery and operation of customer facing applications in different areas:
Digital banking, Payments, Cards, CRM and Card Switching.
Manage complex projects part of a transformation program, overview the project management activities in coordination with IT heads and direct reporting to the bank’s management.
Design and document a digital roadmap for the department as per the Enterprise Architecture guidelines, international regulations and security standards.
Member and decision maker of the change advisory board and the architecture board.
Evaluate new technologies/vendors, new applications and innovations part of the roadmap.
Active participation in the budget exercise and submission to the bank's management.
Ensure that projects, SLAs and OLAs are met within the set timelines and costs.
Communicate closely with 3rd party vendors part of contract negotiation, project execution and solution support.
Head of the IT department responsible of the delivery and operation of customer facing applications in different areas:
eChannels, Card Issuance and Card Switching.
Manage complex projects part of a transformation program, overview the project management activities in coordination with IT heads and direct reporting to the bank’s management.
Design and document a digital roadmap for the department as per the Enterprise Architecture guidelines, international regulations and security standards.
Member and decision maker of the change advisory board and the architecture board.
Evaluate new technologies/vendors, new applications and innovations part of the roadmap.
Active participation in the budget exercise and submission to the bank's management.
Ensure that projects, SLAs and OLAs are met within the set timelines and costs.
Communicate closely with 3rd party vendors part of contract negotiation, project execution and solution support.
Head of the department that drives the delivery and operation of several applications at Bank Audi Group Level in the areas:
ATM driving, Card Issuance and Card Switching through IST switch.
Implemented and designed several projects. Managed major upgrades in order to comply with PCI-DSS and EMV guidelines.
Team Leader in the department that drives the delivery and operation of several applications at Bank Audi Group Level in the areas:
ATM driving, Card Issuance and Card Switching through IST switch
Lead the implementation of several projects and was deeply involved in the implementation of IST switch and the debit cards management system in different Bank Audi Entities.
Executive MBA
Telecommunication and Network Engineering