Administrative Assistant
J Group
Total des années d'expérience :9 years, 8 Mois
Answer and direct phone calls
* Organize and schedule appointments and meetings
* Write and distribute email, correspondence memos, letters, and forms
* Develop and maintain a filing system
* Order office supplies and research new deals and suppliers
* Maintain contact lists
* Submit and reconcile expense reports
* Provide general support to visitors
* Act as the point of contact for internal and external clients and subcompanies under J Group
* Liaise with executive and senior administrative assistants to handle requests and queries from senior
managers
Offer excellent services to all customers to make sure production goals are achieved.
* Prepare events and inventory reports.
* Establish communication with the field manager and head quarter staff and monitor all competitor activity.
* Develop and maintain effective relationship with all shop personnel and hire staff as per requirement.
* Provide various events for brand exposure and negotiate profitable sales deals
Work closely with the Manager to ensure correct stock levels are available from central distribution area
* Ensure strict compliance with all relevant Hygiene and Safety legislation
* Create a training culture within the Food and Beverage team to ensure succession planning
* Work with the Project Manager to deliver an effective loss prevention scheme
* Conducting and managing monthly audits
* Manage the incentive scheme
* Ordering and collaborating with the purchasing officer and budget controller
* Implementing new ideas and menu specifications
* Provide leadership, counseling, advice and feedback
Responsible for the implementation of the Policies and Procedures
* Providing functional assistance to the staff when required
* Coordinating and following up with the operation manager and facility department
* Responsible for scheduling sufficient staff members in all outlets to suit volume of business
* Staff scheduling in order to keep all the various branches properly manned at all times
* Coordinating with the HR department for required documents of each employee
* Maintain a close working relationship with the Staff and ensure a proper communication
* Responsible for the distribution of the relative instructions and rules to the employees
* Responsible for the outlets smooth operation on a daily basis
* Controlling inventory wastage and contribute to cost saving measures by monitoring the monthly inventory
* Following up on training the staff and helping to improve the service and our product standard
* Performing other duties as assigned by the project Manager
Achieving growth and hitting sales targets by successfully managing the sales team
* Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
* Building and promoting strong, long-lasting customer relationships
* Presenting sales, revenue and expenses reports and realistic forecasts to the management team
* Identifying emerging markets and market shifts while being fully aware of new products and competition status
* Scheduling the staff weekly shifts and trainings
Customer
Attracting potential customers by answering product and service questions; suggesting information about other
products and services
* Maintaining customer records by updating account information
* Resolving product or service problems by clarifying the customer's complaint
* Determining the cause of the problem
* Selecting and explaining the best solution to solve the problem
* Expediting correction or adjustment
* Following up to ensure resolution