Executive Assistant to the CEO / Operations Manager - Retail
CRYO Health LLC
Total years of experience :9 years, 0 Months
AS EXECUTIVE ASSISTANT TO CEO
*Acted as the “gatekeeper” of the CEO
*Organized and maintained calendar
*Set-up appointments, meetings, and organized travel arrangements
*Did research and provided presentations
*Screened/filtered all incoming calls and emails for the CEO
*Noted/provided meeting minutes
*Handled confidential documents and information of CEO
*Organized company events
*Organized CEO's personal events and gatherings
AS OPERATIONS MANAGER
*Preparing KPI
*Maintaining cost efficient practice
*Designing staff improvement, motivational program, and assessment
*Designed staff SOP
*Organizing safety and technical training for old and new team members
*Setting up new branches/locations
*Organizing all operational supplies
*Securing safety in the daily operations
Performed as the EA/PA to the Managing Director/CEO and HR-in-charge/Admin at the same time.
Prior to administering and maintaining the CEO's diary, I am also responsible to the whole transaction of Human Resources in cooperation with the PRO and company's signatories. Apart from the mentioned tasks, I am also part of the customer service team who accommodated clients' property inquires assured that we provide them the best customer assistance they needed.
I joined Varengold Bank as Executive/Personal Assistant to the Board Members (CEO/DFO/MD) from October 2010 until March 2012. Varengold Bank has become my training ground as this is where I have learned and acquired many skills and experiences that I am still using or probably have nourished now. From simple administration tasks e.g., screening emails and calls, managing calendars and events, I have also developed my professional corporate and communication skills.
Apart from the stipulated responsibilities of a PA/EA, I was also in charge of managing the office and provided a majority of administration tasks. Few of the contributions I have for the company is setting up their organizational and administrative structure and that includes, handling the Human Resources and procedures myself. Having said that, I handled the recruitment, training, employment process, and payroll. I also designed company SOP, policies and procedures, letters, contracts, etc. in accordance to the UAE law.
Onboarding Manager (March 2012 - April 2013)
My career with Varengold Bank has grown over time and on March 2012, a new department was built where I was appointed to be the Onboarding Manager. Our team was responsible for the smooth operation of the clients' account opening where we worked for hands on with our clients globally assuring that they have a high level of Forex Trading experience. I was also responsible for providing the daily report required by the main office based in Germany.
I joined Al Fatah Manpower Supply in 2008 when it was newly established in Sharjah from its main office in Kuwait.
As a small starting office, I manned multiple roles and tasks but not limited to:
* Accommodated inquiries via phone, email, and walk-in customers.
* General office procedure e.g., filing and documentation, answering phone calls, screening and responding to email.
* Liaised with international suppliers.
* Managing the company's system and website.
* Managing paper advertising (newspaper).
* Managing daily, weekly, and monthly report.
* Document processing at the consulate or immigration.
* Attending complaints.
* Maintaining and managing the office and office supplies.
* Managing the company accommodation and handling arriving/returned housemaids.
