Edlyne Murono

Duties I carried as a Mart Cashier
Processed cash, card, and digital payments accurately using the POS system.
Balanced the cash drawer and prepared end-of-shift cash reconciliation reports.
Issued receipts, refunds, and exchanges according to company procedures.
Delivered excellent customer service by greeting customers and resolving inquiries professionally.
Maintained accuracy while working in a fast-paced, high-volume retail environment.
Assisted customers in locating products and answering questions.
Promoted loyalty programs, special offers, and promotional products to increase sales.
Upsold complementary products to help achieve store sales targets.
Handled customer complaints calmly and escalated issues when necessary.
Ensured pricing accuracy and scanned items correctly.
Maintained cleanliness and organization at the checkout area.
Worked closely with team members to provide a smooth shopping experience.

My Responsibilities as a Bank Teller
Welcome customers and provide professional customer service.
Process cash deposits and withdrawals accurately.
Handle money transfers and remittances.
Receive and process cheque deposits and cheque encashments.
Verify customer identity and documents in line with KYC and AML requirements.
Open customer accounts and assist with account maintenance.
Promote and cross-sell bank products such as savings accounts, credit cards, loans, insurance, and digital banking services.
Count and balance cash at the beginning and end of each shift.
Detect counterfeit currency and report suspicious transactions.
Resolve customer inquiries, complaints, and transaction issues.
Maintain accurate transaction records and ensure confidentiality of customer information.
Follow bank policies, security procedures, and regulatory requirements.
Assist customers with ATM, mobile banking, and online banking services.
Ensure the cash drawer balances with system records at the end of the day.
Work closely with other departments to provide efficient banking services.