Warehouse Supervisor
Mercantile Stores Group Inc. SM Clark
Total years of experience :23 years, 7 Months
• Responsible for the receiving and dispatching of items/merchandise for the whole department store along with the processes of receiving and pull-out documents.
• Accountable for the processing of documents thru MMS(Merchandise Management System), Blind Receiving(SCRS-Stock Clerk Receiving System) and CRMS(Centralized Returns Monitoring System) - all three systems used are Intranet based system to monitor and update real time management of items/merchandise.
• Monitoring of FSRs(Forwarded Stock Rooms) of Major/Store Consignors and outright merchandise.
• Overseeing officer for Branch Damage and Returns, Business Units and store consignor monitoring.
• Conducts orientation training to newly hired store/2nd level consignor demos/promos, RDU(Receiving and Dispatching Unit) personnel and Stock Utility clerks on warehouse standard operating procedures. Orientation modules are WOOP(Warehouse Operations Orientation Program) and COOP(Consignor Operations Orientation Program)
• Founded and operated the motorcycle parts store within the heart of the city’s tight competency vicinity.
• Handled the store’s accounting by using “Quick Books” system, as well as to monitor its merchandise up to the simplest nuts & bolts.
• Gained respect and reputable name in the industry within the area thru quality aesthetic modification/fabrication, competitive price and high quality parts and accessories.
• One of the first softsellers in the company with its first few accounts and stayed in that category for more than a year.
• Selected as an outbound sales agent on the company’s second outbound account Pitney Bowes.
• One of the A-Team(activation team) and SWAT team- groups of agents as to be the front-liners on new projects, client monitoring and expected to be high grosser on sales.
• Experienced multi skilled agent handling about 20 split skills(projects) per shift which includes hardsells, softsells, sensitive and customer care/service projects.
• Trained customer care agent for technical concerns on MTVN(Music Television Network) URGE account.
• Responsible mainly on telephone operations with in the resort.
• Submission of daily and weekly reports on phone transactions within the resort including employees and guests.
• Multi-tasked. Buffering front desk agents in time on their absence
• Managed and supervised daily operations along five other managers.
• Responsible mainly on the quality control of products and customer service.
• Assisted in coordinating with the national and marketing campaigns.