Edna Fernandes, Executive Secretary/Co-ordinator – Aviation/General - Insurance affairs

Edna Fernandes

Executive Secretary/Co-ordinator – Aviation/General - Insurance affairs

KUWAIT AIRWAYS CORPORATION HEAD OFFICE

البلد
الكويت - الكويت
التعليم
دبلوم, Aviation Insurance & Specialisation in Liability lines
الخبرات
21 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :21 years, 1 أشهر

Executive Secretary/Co-ordinator – Aviation/General - Insurance affairs في KUWAIT AIRWAYS CORPORATION HEAD OFFICE
  • الكويت - الكويت
  • مايو 2015 إلى يناير 2018

 Key role in EXECUTIVE Administrative SUPPORT SECRETARIAL Duties, etc.
 Supervisory Assistance for HR activities including creating job profiles, Termination, Preparing reports, coordinating with all head departments, telephone, job related web search etc.
 Associated with self-staff rebates ticketing, bookings, duty trips, draft scheduling, despatching outgoing letters to various Dept, Email, and web subject Research.
 Handling complaints/claims under late response and minimizing load of work.
 Incoordination and follow-ups with HR Strategy Planning.
 Briefing of Aviation (pax/cargo) claims Insurance level with minimal supervision and experienced in the same under trainee in the same Dept. SINCE 2002 till date.
 Briefing of Medical Claims staff assistance.
 Processing claims related to reimbursements of Claims insurance wise.
 Staff clearances’ monitored initialled and forwarded to Finance for final settlement.
 Coordinating with Insurance companies/agents
 Emails correspondences.
 Collection of staff information for data backup.
 Secretarial General Correspondences.
 Dealing with Market Kuwait in office with the Holiday Packages Inbound/Outbound Kuwait.
 Handling Tourist - Meet & Assist. Bookings/Arrangements.
 Customer relation & Tour Guide under minimal supervision.
 Hotel Bookings, preparation of travel booklets & guidelines during TOUR/ SITA.
 Responsible for Team management.
 Handled Complaints effectively.
 Telephony Duties.
 Administration Duties.

Senior Secretary - Legal insurance Department في KASCO under contract WITH KAC
  • الكويت - الكويت
  • يوليو 2005 إلى مايو 2015

 Key role in EXECUTIVE Administrative SUPPORT SECRETARIAL Duties, etc.
 Supervisory Assistance for HR activities including creating job profiles, Termination, Preparing reports, coordinating with all head departments, telephone, job related web search etc.
 Associated with self-staff rebates ticketing, bookings, duty trips, draft scheduling, despatching outgoing letters to various Dept, Email, and web subject Research.
 Handling complaints/claims under late response and minimizing load of work.
 Incoordination and follow-ups with HR Strategy Planning.
 Briefing of Aviation (pax/cargo) claims Insurance level with minimal supervision and experienced in the same under trainee in the same Dept. SINCE 2002 till date.
 Briefing of Medical Claims staff assistance.
 Processing claims related to reimbursements of Claims insurance wise.
 Staff clearances’ monitored initialled and forwarded to Finance for final settlement.
 Coordinating with Insurance companies/agents
 Emails correspondences.
 Collection of staff information for data backup.
 Secretarial General Correspondences.
 Dealing with Market Kuwait in office with the Holiday Packages Inbound/Outbound Kuwait.
 Handling Tourist - Meet & Assist. Bookings/Arrangements.
 Customer relation & Tour Guide under minimal supervision.
 Hotel Bookings, preparation of travel booklets & guidelines during TOUR/ SITA.
 Responsible for Team management.
 Handled Complaints effectively.
 Telephony Duties.
 Administration Duties.

Secretary cum Officer claims with training – Aviation/General في KMARS under contract with KAC (HQ @ FREE TRADE ZONE)
  • الكويت - الكويت
  • يوليو 2001 إلى يوليو 2005

 Key role in EXECUTIVE Administrative SUPPORT SECRETARIAL Duties, etc.
 Supervisory Assistance for HR activities including creating job profiles, Termination, Preparing reports, coordinating with all head departments, telephone, job related web search etc.
 Associated with self-staff rebates ticketing, bookings, duty trips, draft scheduling, despatching outgoing letters to various Dept, Email, and web subject Research.
 Handling complaints/claims under late response and minimizing load of work.
 Incoordination and follow-ups with HR Strategy Planning.
 Briefing of Aviation (pax/cargo) claims Insurance level with minimal supervision and experienced in the same under trainee in the same Dept. SINCE 2002 till date.
 Briefing of Medical Claims staff assistance.
 Processing claims related to reimbursements of Claims insurance wise.
 Staff clearances’ monitored initialled and forwarded to Finance for final settlement.
 Coordinating with Insurance companies/agents
 Emails correspondences.
 Collection of staff information for data backup.
 Secretarial General Correspondences.
 Dealing with Market Kuwait in office with the Holiday Packages Inbound/Outbound Kuwait.
 Handling Tourist - Meet & Assist. Bookings/Arrangements.
 Customer relation & Tour Guide under minimal supervision.
 Hotel Bookings, preparation of travel booklets & guidelines during TOUR/ SITA.
 Responsible for Team management.
 Handled Complaints effectively.
 Telephony Duties.
 Administration Duties.

Administrative Secretary cum Receptionist في M/S ANSAR AL KHALEEJ INTL
  • الكويت - الكويت
  • أغسطس 1999 إلى يونيو 2001

 Key role in EXECUTIVE Administrative SUPPORT SECRETARIAL Duties, etc.
 Supervisory Assistance for HR activities including creating job profiles, Termination, Preparing reports, coordinating with all head departments, telephone, job related web search etc.
 Associated with self-staff rebates ticketing, bookings, duty trips, draft scheduling, despatching outgoing letters to various Dept, Email, and web subject Research.
 Handling complaints/claims under late response and minimizing load of work.
 Incoordination and follow-ups with HR Strategy Planning.
 Briefing of Aviation (pax/cargo) claims Insurance level with minimal supervision and experienced in the same under trainee in the same Dept. SINCE 2002 till date.
 Briefing of Medical Claims staff assistance.
 Processing claims related to reimbursements of Claims insurance wise.
 Staff clearances’ monitored initialled and forwarded to Finance for final settlement.
 Coordinating with Insurance companies/agents
 Emails correspondences.
 Collection of staff information for data backup.
 Secretarial General Correspondences.
 Dealing with Market Kuwait in office with the Holiday Packages Inbound/Outbound Kuwait.
 Handling Tourist - Meet & Assist. Bookings/Arrangements.
 Customer relation & Tour Guide under minimal supervision.
 Hotel Bookings, preparation of travel booklets & guidelines during TOUR/ SITA.
 Responsible for Team management.
 Handled Complaints effectively.
 Telephony Duties.
 Administration Duties.

Assistant tour Executive / Secretary في KUWAIT TOURISM SERVICES COMPANY – KTSC (KUWAIT AIRWAYS HOLIDAYS)
  • الكويت - الكويت
  • يناير 1997 إلى يوليو 1999

 Key role in EXECUTIVE Administrative SUPPORT SECRETARIAL Duties, etc.
 Supervisory Assistance for HR activities including creating job profiles, Termination, Preparing reports, coordinating with all head departments, telephone, job related web search etc.
 Associated with self-staff rebates ticketing, bookings, duty trips, draft scheduling, despatching outgoing letters to various Dept, Email, and web subject Research.
 Handling complaints/claims under late response and minimizing load of work.
 Incoordination and follow-ups with HR Strategy Planning.
 Briefing of Aviation (pax/cargo) claims Insurance level with minimal supervision and experienced in the same under trainee in the same Dept. SINCE 2002 till date.
 Briefing of Medical Claims staff assistance.
 Processing claims related to reimbursements of Claims insurance wise.
 Staff clearances’ monitored initialled and forwarded to Finance for final settlement.
 Coordinating with Insurance companies/agents
 Emails correspondences.
 Collection of staff information for data backup.
 Secretarial General Correspondences.
 Dealing with Market Kuwait in office with the Holiday Packages Inbound/Outbound Kuwait.
 Handling Tourist - Meet & Assist. Bookings/Arrangements.
 Customer relation & Tour Guide under minimal supervision.
 Hotel Bookings, preparation of travel booklets & guidelines during TOUR/ SITA.
 Responsible for Team management.
 Handled Complaints effectively.
 Telephony Duties.
 Administration Duties.

الخلفية التعليمية

دبلوم, Aviation Insurance & Specialisation in Liability lines
  • في College of Insurance - CII
  • أغسطس 2016

Certified Insurance Institute India

بكالوريوس, bachelor commerce
  • في India
  • أكتوبر 2012
الثانوية العامة أو ما يعادلها, Commerce
  • في Wadhwas Educational Institute
  • يناير 2005

Higher secondary education -12th (Commerce)

Specialties & Skills

HR Management
Insurance
Legal Administration
Courses
Receptions
ADMINISTRATIVE SUPPORT
CONSULTING
Emergency Response Plan-Aviation
INSURANCE

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
العربية
متوسط