Executive Secretary to the Group Hotels General Manager
Ezdan Holding Group
Total years of experience :22 years, 10 Months
December 2012- till Present Ezdan Holding Group Doha State of Qatar
Job Title: Executive Secretary to the Hotel Director/Group Hotels General Manager
Other Relevant Functions:
• Designed and delivered short training sessions for hotel Head of Departments -on Email Etiquette and Communication
• Social Committee Head - designs and conceptualizes agenda/program for all hotel event/activities - i.e. Annual Staff Gathering and Employee of the Month celebration
October 2017 - till present Volunteer Trainer for Ministry of Communication and Transportation (MOTC) Better Connection Program
Sept 2011- Dec 2012 Executive Secretary/Hotel Staff Trainer Merweb Hotel - Katara Hospitality
• Provided training on Communication Skills, Good Grooming and Personal Hygiene, Telephone Etiquette - improved and motivated hotel staffs' well-being and boosted their service performance
• Provided Basic Sales Training to Merweb Hotel Sales Team- resulting to a 18% increase in sales
• Provided training to different Hotel Executives and Hotel Managers on Emotional Intelligence on Leadership, "Who is a Boss?" to hotel executives under Katara Hospitality)
• Developed different training presentation i.e. Communication Skills, Time Management, Professionalism in the workplace, Emotional Intelligence, Basic Sales Training, Personality Development
Dec 2008 - Sept 2011 Secretary to the CEO (Qatar National Hotels) now Katara Hospitality
Apr 2006-Nov 2008 Secretary/Document Controller to the Vice Chairman -Lootah Group of Companies UAE
Aug 2001- Feb 2006 Trainer/Faculty - Health Care Program St. Dominic College Cavite, Philippines
• Perform pre-and post-training Needs Analysis (TNA)
• Develop a training module/course outline duly approved by organization/institution
• Facilitate every training session using systematic plan of lectures
• Handle return demonstrations for Trainees, group discussion and group work Conduct employee’s training & other training courses.
May - Nov 2004 Technical Education and Skills Development Authority TESDA (Fridays/Saturdays)
• TESDA Appointed Trainer & Resource Speaker for Core Work Evaluation and Competency
• TESDA Appointed Senior Trainer for Trainers’ Training Methodology Course
Sept 1995 - March 2004 Provincial Sales Manager - Philkraft Marketing Corporation Makati, Philippines
• Directed, organized, and evaluated sales plan
• Conducted Product Demo, Sales Training and Business Opportunity Meeting
• Promoted sales to existing clients
• Identified and solicited potential clients
• Promoted key client retention
• Maintained territory growth/development
• Assess clients’ needs and resources and recommend the appropriate goods/services
• Developed reports and proposal as part
September 2011 - December 2012 MerwebHotel Central - QNH ( now Katara Hospitality) Doha State of Qatar
Job Title: Executive Secretary to the General Manage
December 2008 - September 2011 Qatar National Hotels ( now Katara Hospitality) Doha State of Qatar
Job Title: Secretary/Document Controller to the CEO
September 2008 - December 2008 Aquarium Concepts JAFZA, United Arab Emirates
Job Title: Office/ HR Manager
• In - charge of organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures
• Maintains office staff by recruiting, selecting, orienting, training and assigning employees.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
April 2006 - September 2008 Lootah Group of Companies Dubai, United Arab Emirates
Job Title: Secretary/Document Controller to the Vice Chairman
Document Controller
September 2005 - January 2001 Philkraft Marketing Corporation Makati Metro Manila Philippines
Job Title: Sales Manager
• Direct, organize, and evaluate sales plan
• Conduct Product Demo, Sales Training and Business Opportunity Meeting
• Promote sales to existing clients
• Identify and solicit potential clients
• Promote key client retention
• Maintain territory growth/development
• Assess clients' needs and resources and recommend the appropriate goods/services
• Develop reports and proposal as part of sales presentation to illustrate the benefit from the use of goods and services
I also completed another18 units for PTC or Professional Teaching Certification at the University of the Philippines via Online Studies.
It is composed mainly of the following: Accounting Theory and Practice Cost Accounting/Advance Cost Accounting Financial Accounting Auditing Theory and Practice Managerial Accounting Taxation
Accountancy Course is mainly composed of the following: Accounting Theory and Accounting Practice Taxation Cost Accounting & Advance Cost Accounting Managerial Accounting Financial Accounting Auditing Theory and Auditing Practice
St. Dominic (Satellite PCU), Bacoor, Cavite-Philippines - (MBA) - undergraduate Philippine School of Business Administration (PSBA) Manila-Philippines
Bachelor of Science in Business Administration - Major in Accounting Training Highlights • Training on Leadership/Emotional Intelligence • Appointed TESDA (Technical Education and Skills Development Authority) Trainer-Trainor's Training Methodology Course • Appointed TESDA (Technical Education and Skills Development Authority) Evaluator-Validation of Core Work Competency • Prepared Training presentation: Professionalism at the Work Place/Work Values, Personality Development, Emotional Intelligence on Leadership, Time management, to name a few. PROFESSIONAL/DEVELOPMENT COURSES ATTENDED • Competency Assessor's Course Technical Education and Skills Development Authority (TESDA) • Trainer's Training Methodology Course - TESDA Provincial Training Center • Trainer's Training Program • How to Effectively Conduct Sales Meeting • Managers Development Program • Monthly Managerial Skill Enhancement Sessions on: ➢ Personality Development ➢ Monitoring, Motivation, Inner Mind Development ➢ Delegation of Work ➢ Time Management ➢ Motivation • Senior Trainer/Facilitator for 6 years
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