إدنا موخيكا

 Provides support to entire sales team, to assist in the acquisition and maintenance of new and existing customers
 Provides sales and administrative support involving efficient handling of top and confidential agreements.
 Prepares and processes customer’s order, packing details, pro forma invoices and prices.
 Prepares customers’ consolidation that has to be sent to the various brands as a company order.
 Prepares monthly, weekly or daily sales analysis.
 Answers phone, corresponds emails and coordinates to all requests that involves in sales department.
 Maintains an efficient work environment.
 Other duties as assigned

 Communicating with customers either by telephone or in person to provide further additional information regarding products or services.
 Following up with the organization’s clients or customers to ensure that their issues are sufficiently resolved.
 Preparing reports providing the detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes.
 Opening and closing accounts, taking orders, and collecting the required information regarding matters or complaints that require further attention.
 Maintaining records of all transactions and interactions made with customers.
 Providing comprehensive data service to the customers, and advising on available organization’s services and products.
 Making decisions as to the complaint’s genuineness, and determining possible reasons behind every complaint.
 Ensuring that the information regarding customer requests and complaints is provided accurately and efficiently.

 Responsible for the collection of all bucket accounts
 Making sure to achieve the assigned task of making more than 100 calls out of which 50% should be productive
 Making thorough under tracing and skilled on investigating and establishing a contact with defaulters
 Keen in organizing the assigned cases and making pipelines to solve each and every assigned cases
 Meeting the defaulters in the office and do all the collection techniques gained and come up with a positive result in settling their debts
 Provide a report on the status of the cases assigned
 Give assistance and training on negotiations skills to the new staffs
 Collate all the queries and send emails to the clients (bank) for clarifications.
 Making sure in achieving the assigned targets monthly.