Sales Coordinator
Universal Gear FZCO
Total years of experience :4 years, 8 Months
Provides support to entire sales team, to assist in the acquisition and maintenance of new and existing customers
Provides sales and administrative support involving efficient handling of top and confidential agreements.
Prepares and processes customer’s order, packing details, pro forma invoices and prices.
Prepares customers’ consolidation that has to be sent to the various brands as a company order.
Prepares monthly, weekly or daily sales analysis.
Answers phone, corresponds emails and coordinates to all requests that involves in sales department.
Maintains an efficient work environment.
Other duties as assigned
Communicating with customers either by telephone or in person to provide further additional information regarding products or services.
Following up with the organization’s clients or customers to ensure that their issues are sufficiently resolved.
Preparing reports providing the detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes.
Opening and closing accounts, taking orders, and collecting the required information regarding matters or complaints that require further attention.
Maintaining records of all transactions and interactions made with customers.
Providing comprehensive data service to the customers, and advising on available organization’s services and products.
Making decisions as to the complaint’s genuineness, and determining possible reasons behind every complaint.
Ensuring that the information regarding customer requests and complaints is provided accurately and efficiently.
Responsible for the collection of all bucket accounts
Making sure to achieve the assigned task of making more than 100 calls out of which 50% should be productive
Making thorough under tracing and skilled on investigating and establishing a contact with defaulters
Keen in organizing the assigned cases and making pipelines to solve each and every assigned cases
Meeting the defaulters in the office and do all the collection techniques gained and come up with a positive result in settling their debts
Provide a report on the status of the cases assigned
Give assistance and training on negotiations skills to the new staffs
Collate all the queries and send emails to the clients (bank) for clarifications.
Making sure in achieving the assigned targets monthly.