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Edna Mojica, Sales Coordinator

Edna Mojica

Sales Coordinator·Universal Gear FZCO

United Arab Emirates

Bachelor's degree, Tourism

Work experience

Total years of experience: 4 years, 8 months

Sales Coordinator

October 2012 - December 2014

Universal Gear FZCO

Dubai, United Arab Emirates

October 2012 - December 2014

 Provides support to entire sales team, to assist in the acquisition and maintenance of new and existing customers
 Provides sales and administrative support involving efficient handling of top and confidential agreements.
 Prepares and processes customer’s order, packing details, pro forma invoices and prices.
 Prepares customers’ consolidation that has to be sent to the various brands as a company order.
 Prepares monthly, weekly or daily sales analysis.
 Answers phone, corresponds emails and coordinates to all requests that involves in sales department.
 Maintains an efficient work environment.
 Other duties as assigned

Company industry:
Sales Outsourcing
Job role:
Support Services

Customer Service Associate/Back Office Support

October 2008 - July 2009

Emirates NBD Bank

Dubai, United Arab Emirates

October 2008 - July 2009

 Communicating with customers either by telephone or in person to provide further additional information regarding products or services.
 Following up with the organization’s clients or customers to ensure that their issues are sufficiently resolved.
 Preparing reports providing the detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes.
 Opening and closing accounts, taking orders, and collecting the required information regarding matters or complaints that require further attention.
 Maintaining records of all transactions and interactions made with customers.
 Providing comprehensive data service to the customers, and advising on available organization’s services and products.
 Making decisions as to the complaint’s genuineness, and determining possible reasons behind every complaint.
 Ensuring that the information regarding customer requests and complaints is provided accurately and efficiently.

Company industry:
Banking
Job role:
Customer Service and Call Center

Tele Collector

March 2007 - October 2008

Hadaf Al Khaleej Debt Collections L.L.C.

Dubai, United Arab Emirates

March 2007 - October 2008

 Responsible for the collection of all bucket accounts
 Making sure to achieve the assigned task of making more than 100 calls out of which 50% should be productive
 Making thorough under tracing and skilled on investigating and establishing a contact with defaulters
 Keen in organizing the assigned cases and making pipelines to solve each and every assigned cases
 Meeting the defaulters in the office and do all the collection techniques gained and come up with a positive result in settling their debts
 Provide a report on the status of the cases assigned
 Give assistance and training on negotiations skills to the new staffs
 Collate all the queries and send emails to the clients (bank) for clarifications.
 Making sure in achieving the assigned targets monthly.

Company industry:
Banking
Job role:
Banking

Education

Centro Escolar University

March 2003

March 2003

Bachelor's degree, Tourism

Philippines

Skills

Inbound
Expert
Inbound
Expert
Issue
Expert
Issue
Expert
Attendance
Expert
Attendance
Expert
Administration
Expert
Administration
Expert
Action Planning
Expert
Action Planning
Expert
Inbound
Expert
Inbound
Expert
Issue
Expert
Issue
Expert
Attendance
Expert
Attendance
Expert
Administration
Expert
Administration
Expert
Action Planning
Expert
Action Planning
Expert

Languages

English

Expert

Filipino

Native Speaker