إدواردو Maia

•• Managed an array of administrative tasks such as scheduling, budgeting, company payroll including managing dining rooms.
• Acted as Service Captain and established strong and healthy relationship with clients. Ensured they had memorable and pleasant experience during their stay.
• Seamlessly monitored, set-up, maintained clean environment without any compromise on the safety dining areas.
• Responsible for supervising and training dining room staff.
• Effectively coordinated with food service team and dining room staff maintenance team.
• Addressed guest complaints, requests and provided required information on food, beverage and services of the organization.
• Provided insightful assistance to the team in handling operations and handled tasks effectively even during peak hours.
• Ensured all tasks and planning are in compliance with safety and sanitation policies of food and beverage.
• Provided assistance to the team in recruiting and training all Beverage Colleagues.
• Ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
• Assigned different tasks to members of the team according to their competencies and tracked their performance levels regularly.
• Maintained financial records of the restaurant including purchases and sales records in addition to managing records of inventory control and health practices.
• Successfully handled food, utensils and bookkeeping materials. Evaluated health and safety practices against the set standards.
• Responsible for handling several activities that include sales, booking and organizing events. Made decisions and solved problems concerning menus and staff.

• Accountable for identifying and estimating quantities of foods, beverages and supplies to be procured.
• Worked extensively with the Executive Chef for obtaining great ideas on menus and supplies.
• Imparted training to the team while also managing 6 restaurants. Successfully implemented ideas or products with the Executive Chef.
• Recruited and provided training to the team on new employee orientations.
• Supervised kitchen preparation, checked the quality and size of the servings. Responsible for ensuring and maintaining uniformity of kitchen ambience.
• Established strong and long term relationships with customers, vendors and staff.
• Monitored the entire process of food preparation and cleaning processes utilized.
• Gathered required information from customers, employees and inventory records. Inspect equipment, food and beverage deliveries.
• Responsible for purchasing new equipment and scheduling maintenance of services.
• Accountable for marketing the restaurant and devised promotional programs accordingly. Administered purchases, menus, staff, and payroll. Guided, directed and trained different members of the team.
• Effectively coordinated with different members of the team including activities of staff. Communicated with customers, sales representatives and suppliers in a timely manner.

L'occitane Cosmetic, Soho, NY September 2006 - August 2007
Assistant Manager
• Recruited, hired, and trained sales associates and future management candidates
• Managed, supervised and trained staff
• Worked closely with the District Manager in managing inventory level and product mix
• Communicated company standards and expectations to sales associates
• Maintained staff accountable for providing quality customer service and achieving sales goals
• Maintained, trained and coached company visual and merchandise standards.

Boscia Skincare USA Irvine, CA January 2006 - August 2006
Account Manager/Trainer (Based in New York)
• Managed several Sephora and Bath Body Works stores in PA, NJ, NY and MA
• Consistently exceeded daily store sale's goals
• Reported sales recap and evaluation to the Account Executive
• Organized and supervised events at stores and trade shows
• Hired freelancers to work on different events in stores
• Performed Skincare consultations

Sephora Cosmetics USA, February 2003 - December 2005
Sales Person/ Assistant Manager (Based in Miami Beach and New York)
• Informed managers of daily, weekly, monthly sales results
• Promoted as an Assistant Manager in 6 months
• Supervised and trained associates to develop their client service skills and product knowledge.
• Motivated staff to meet store goals and comply with policies and procedures
• Assisted Store Manager in negotiating and executing animation's and special events as needed
• Assisted recruiting and interviewing new associates
• Organized and supervised events

Banana Republic Retail Store, Miami Beach, FL October 2002- February 2003
Sales Person
• Sold in excess of $29, 000.00 in my first month of employment
• Star Performance/Top sales in my first month of employment award
• Assisted managers with new employee training
• Provided excellent customer service as evidenced by sales figures and feedback to managers from customers