Eduardo Mejia

• Provided first-level IT support at reception, resolving PC, Wi-Fi, cable, and printer issues before escalation to IT
department.
• Maintained and ensured proper functioning of computers, printers, and other office devices.
• Printed, scanned, and uploaded client documents into VetPort system; organized files into digital folders.
• Managed client inquiries via face-to-face, phone calls, WhatsApp, and email.
• Created and scheduled patient appointments using VetPort system.
• Issued invoices, processed payments, explained charges, and assisted with insurance claims.
• Prepared and submitted daily end-of-day sales reports, including cash, card, and online transactions reconciliation.
• Recorded and verified daily income, identified discrepancies, and ensured accurate financial documentation.
• Improved and optimized organizational files using Microsoft Excel to enhance structure and workflow efficiency.
• Assisted with document preparation, data entry, and record management.
• Monitored and track employees attendance, office supplies and coordinate procurement requirements.

• Resolved IT incidents and service requests via phone, email, and chat.
• Provided L1/L2 helpdesk and desktop support, resolving hardware, software, network connectivity, and user access issues.
• Diagnosed and resolved technical issues through remote and on-site support while ensuring timely incident resolution.
• Logged, documented, and managed incidents in the IT Service Management (ITSM) system.
• Escalated complex issues to Level II support with complete troubleshooting documentation.
• Participated in IT deployments, system upgrades, testing, and rollout activities to ensure smooth implementation of new
technologies.
• Provided professional and customer-focused support throughout the incident lifecycle.
• Maintained accurate IT documentation, asset inventory, and support records while following organizational policies and
compliance requirements.
• Verified issue resolution to ensure customer satisfaction and service quality.
• Followed ITIL and ITSM best practices to ensure compliance with service standards and procedures.

• Responded to customer inquiries via phone, email, and chat in a timely and professional manner.
• Greeted and assisted customers, patients, and visitors while delivering excellent service.
• Managed incoming and outgoing mail, courier deliveries, and correspondence.
• Supported healthcare insurance processing, including benefits verification and claims assistance.
• Scheduled and coordinated appointments between patients and healthcare providers.
• Accurately recorded customer inquiries, requests, and service issues in internal systems.
• Resolved customer concerns by identifying issues and providing effective solutions.
• Maintained accurate records of customer interactions, transactions, claims, and feedback for compliance and reporting.

• Acted as the first point of contact for AT&T customers, handling inquiries and service requests professionally.
• Screened and routed emails to the appropriate departments for proper escalation and resolution.
• Provided accurate information on AT&T products, services, billing, and account management.
• Maintained detailed customer records and case documentation using CRM and support systems.
• Resolved customer issues promptly while ensuring high customer satisfaction through follow-ups.
• Coordinated with internal teams to gather information and support service request completion.
• Monitored service tickets to ensure timely resolution and SLA compliance.
• Stayed updated on AT&T products, policies, and procedures to ensure accurate support.
• Managed difficult customer interactions with patience, empathy, and effective problem-solving skills.

• Provided administrative and operational support to the Telstra operations team.
• Maintained client records, service tickets, and account information using Microsoft Excel and internal systems.
• Coordinated with customers, technicians, and support teams to ensure efficient service delivery.
• Prepared reports, spreadsheets, and operational documentation using Microsoft Excel.
• Supported customer care teams with billing inquiries, account updates, and back-office tasks.
• Ensured compliance with data privacy, security, and company policies.
• Collaborated with Australian clients and internal teams to resolve administrative requests.
• Maintained knowledge of Telstra products, services, and operational procedures to provide accurate support.

• Gathered client requirements and presented technical solutions during customer meetings.
• Conducted site surveys to assess infrastructure compatibility and solution feasibility.
• Designed network solutions and technical diagrams using Microsoft Visio.
• Prepared solution design documents and technical specifications for project implementation.
• Collaborated with Project Managers and Technical Leads to ensure successful project delivery.
• Provided technical recommendations and feasibility assessments to support pre-sales activities.

• Planned, coordinated, and managed telephone infrastructure and telecommunications projects from initiation to successful
completion.
• Collaborated with internal teams, contractors, vendors, and clients to ensure projects were delivered on time, within
budget, and according to specifications.
• Prepared technical documentation, project schedules, cost estimates, and progress reports to support effective project
execution.
• Supervised the installation, configuration, testing, and commissioning of telecommunications systems and network
infrastructure.
• Conducted site surveys, technical assessments, and feasibility studies to ensure compliance with company standards, quality
requirements, and project objectives.