Customer Relationship and Communication Manager
Public Work Authority (Ashghal)
مجموع سنوات الخبرة :21 years, 4 أشهر
The Customer Relationship and Communications Manager will assist the Ashghal Projects Affairs PMO & Departments in all communications with relevant government agencies, departments and other stakeholders as part of the delivery of Ashghal’ s QAR 200bn capital investment programme. Report to the Portfolio Management Manager (PMO) and responsible for the quality of external communications and for compliance with Ashghal’s customer relationship management procedures.
Responsible for preparation of communications material and overseeing distribution
• Tracking and updating internal and external customer information
• Building and maintaining relationships with multiple external government agencies
• Working to satisfy VIPs and Residents of important areas, focusing on quality relationships
• Assist with the resolution of stakeholder issues and complaints, within governance frameworks
• Planned and managed day to day operations for corporate office
• Liaised with partners, vendors, clients and external accountants
• Responsible for all website edits and updates using our Content Management System (CMS)
• Able to update department information on a range of social media platforms
• Communicate and build relationships with finance, distribution and other departments
• Analyzed and organized work processes and procedures
• Directed, allocated, monitored resources, controlled accounts payable and accounts receivable
• Designed and implemented data management systems
• Maintained control of assets and inventory
• Control expenses and prepare expense reports, assist with preparation and tracking of annual budget
• Integrate multiple data bases
Business Development Team Support
• Manage, schedule, co-ordinate office functions and activities
• Monitor achievement of key performance indicators
• Provide intensive support to management and colleagues, particularly on areas of strategic importance
• Ensure the timely submission of documentation
• HR Support
• Establish and maintain computer records, including recruitment files and tests, general files and other information on sick
leave, payroll, vacation pay, attendance cards, and hourly time records; maintain employee information and records
• Wrote job descriptions, pre-screened and interviewed potential candidates in order to qualify the best quality candidate
to present to management.
• Generated profile letters and conducted reference checks on finalist candidates
Main Objective: Performs auditing duties of a complex nature requiring advanced professional experience. Works with
independence and broad discretion when dealing with VIP clients, in particular with final close out and recoveries. Reviews
and reports on compliance with policy, procedure, regulations and the company’s internal control framework. May be
responsible for supervision and training of audit staff and leading those staff on more complex audit engagements throughout
the company. Excellent Relationship building skills required when dealing with clients.
• Assists in the development, maintenance and execution of the annual internal audit program.
• Conducts and leads audit assignments, manages budgeted resources and adjusts plan if warranted.
• Prepares written Findings & Recommendations and Reports of Audit to auditees and to management.
• Discuss process enhancements and leading practice issues with management to reach a collaborative solution to
issues or risks identified during the audit process. Highly developed communication and negotiation skills required.
• Performs follow up to ensure corrective actions are completed as indicated by auditees.
• Reviews and maintains appropriate, complete and cross-referenced work paper file.
• Under guidance of Chief Auditor, conducts special investigations to detect the presence, absence and/or extent of
fraud embezzlement or willful manipulation of LBS funds or records.
• Researches current audit issues, methodologies and industry best practices to ensure proper personal and
departmental knowledge of all relative compliance topics.
• Successfully team with co-sources audit partners, external audit and other related risk management disciplines used
by the company.
• Adheres to all applicable compliance regulations, including BSA, BPA and Right to Financial Privacy
NBK Automobiles - Mercedes-Benz Qatar
Reporting directly to the General Manager while Managing and providing support to NBK Automobiles (Mecedes-Benz Qatar) Management and Staff in the fields of HR and Training in (external trainers, international offices etc) coordination with Daimler Middle East HQ in Dubai - UAE. Liaison with international partners, both providers, and customers was a very important part of this role which required further development of communication and relationship skills.
Reporting directly to the General Manager while supervision and marinating all personnel and customer records and providing support to staff at all levels.
of pre-paid cards through the distribution network
• New Business Development
• Existing Clientele account management including all customer records management
• Planning & strategizing of Advertising & Promotional (A&P) activities
Main Objective: Managing accounts and supervising sales at the showroom
• Performed accounts payable functions for suppliers expenses.
• Managed vendor accounts, generating weekly on demand cheques.
• Managed financial issues with responsibility for Budgets, Forecasting, Payroll, Accounts Payable and Receivable.
• Coordinated monthly payroll functions for employees.
• Supervised showroom
Main Objective: Maintain the company’s accounting records, verify accuracy, and perform book-keeping and accounting
routine
• Handled daily data entries, income/sales reports, sales receipts and bank account transactions.
• Coded payables/receivables, produced invoices and assisted in preparing monthly financial reports.
• Performed various routine adjustments to company documentations, records and logs.
• Double-checked accounting reports, verified invoices and various documents for accuracy.
• Balanced entries, organized documents, debits and credits.
Parallax for Trading (Damascus Stock Market
Main Objective: Assisting and providing consultancy to clientele on how to manage their stock exchange and transaction
throughout the Parallax online system
• Meeting clientele and managing relationship
• Providing training for client on online stock market exchange system
• Provide consultation on buying and selling securities and stocks
• Reporting regularly to management on sales status
Main Objective: Managing sales and cash register operations
• Cashier, Customer Service and Supervise sales staff
• Responsible for own register
• Promote sales especially “add on” sales and Preparing sales reports to management
• Inventory, Back stock and restock merchandise.
courses: ENEB- Barcelona Certified Business Management
Bachelor of Economic ( Banking & Insurance)
Cambridge –