Effat Hosny, HR & Admin Manager

Effat Hosny

HR & Admin Manager

Tuana Hospitality

Location
Qatar - Doha
Education
Bachelor's degree, English
Experience
4 years, 9 Months

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Work Experience

Total years of experience :4 years, 9 Months

HR & Admin Manager at Tuana Hospitality
  • Qatar
  • September 2015 to January 2015

Maintains the work structure by updating job requirements and job descriptions for all positions.
⦁ Maintains organization staff by establishing a recruiting, testing, and interviewing program;
counseling managers on candidate selection; conducting and analyzing exit interviews;
recommending changes.
⦁ Prepares employees for assignments by establishing and conducting orientation and training
programs.
⦁ Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job
evaluations; preparing pay budgets; monitoring and scheduling individual pay actions;
recommending, planning, and implementing pay structure revisions.
⦁ Ensures planning, monitoring, and appraisal of employee work results by training managers to
coach and discipline employees; scheduling management conferences with employees; hearing
and resolving employee grievances; counseling employees and supervisors.
⦁ Maintains employee benefits programs and informs employees of benefits by studying and

HR & Admin Manager
  • November 2014 to September 2014

Providing administrative assistance to legal staff in a law office.
⦁ Managing schedules, including trial dates and hearings.
⦁ Coordinating appointments, meetings, and business travel.
⦁ Scheduling conference rooms.
⦁ Planning, supporting and implementing logistics for executive level internal events.
⦁ Coordinating meetings, teleconferences and video conferences.
⦁ Coordinating with customers, external counsel and other vendors to obtain and exchange
information and documentation related to legal matters.
⦁ Assessing the urgency of situations and determine appropriate actions, monitoring status of
pending items, providing follow up and keeping management informed by communicating a wide
variety of information.
⦁ Preparing memos, legal correspondence and presentations.
⦁ Maintaining legal management systems.
⦁ Conducting research for report preparation.
⦁ Training attorneys and support staff in the use of all office systems, including case management
system, filing protocols etc.
⦁ Utilizing case management system for electronic data management of legal files and creation of
management reports.
⦁ Ensuring that all necessary information is shared between clients and attorneys on various files.
⦁ Overseeing and coordinate acquisition and maintenance of legal research and reference materials
for office, including hard copy and electronic materials.
⦁ Developing and implementing new administrative systems, such as record management, internal
procedures and managing the follow-up
⦁ delegating work to staff and managing their workload and output;

Account Management
  • March 2012 to October 2012

Supervise the work of office, administrative, or customer service employees to ensure adherence
to quality standards, deadlines, and proper procedures, correcting errors or problems.
⦁ Provide employees with guidance in handling difficult or complex problems or in resolving
escalated complaints or disputes; be particularly familiar in handling issues pertaining to visa
issuance and coordination with governmental bodies.
⦁ Implement corporate or departmental policies, procedures, and service standards in conjunction
with management.
⦁ Prepare and issue work schedules, deadlines, and duty assignments for office or administrative
staff.
⦁ Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
⦁ Research, compile, and prepare reports, manuals, correspondence, or other information required
by management or governmental agencies.
⦁ Coordinate activities with other supervisory personnel or with other work units or departments.
⦁ Consult with managers or other personnel to resolve problems in areas such as equipment
performance, output quality, or work schedules.
⦁ Develop work schedules according to budgets and workloads, handle leave and ticketing matters
in accordance with company policy.

Office Manager at SANDCO for Maritime & Freigh
  • Egypt
  • May 2008 to December 2010

procedures, including equal opportunity, anti-discrimination and occupational health and safety
programs
⦁ assist employees with work matters, career development, personal problems and industrial
matters
⦁ organize employee welfare services such as health and wellbeing programs, first aid and fire
warden training, superannuation and social activities
⦁ take part in enterprise bargaining talks where employees, management and unions discuss the
development of specific work arrangements and conditions (pay and hours of work, for example)
⦁ help implement organizational changes (such as those following from industrial relations
legislation, revised job classification structures or technological changes)
⦁ Take part in strategic management.

HR Officer at Toyota Auto motives
  • Egypt
  • December 2010 to March 2010

Recruit for the Consumer and Community Banking Operations
⦁ Sourcing the right candidate for the role, and leveraging the various channels (internal applicants,
referrals, job boards, and vendors) appropriately
⦁ Ownership of candidate experience - Creating a great experience for the applicants through the
recruitment and onboarding process
⦁ Partner with the stakeholders (local as well as global) to ensure the positions are filled within
agreed timelines and deliver superior customer experience
⦁ Ensure 100% compliance with the documentation for the end-to-end recruitment process
⦁ Model the organization's core values, operating principles, and philosophies in hiring
⦁ Working closely with various departments, increasingly in a consultancy role, assisting line
managers to understand and implement policies and procedures;
⦁ Promoting equality and diversity as part of the culture of the organization;
⦁ Planning, and sometimes delivering, training - including inductions for new staff;
⦁ Analyzing training needs in conjunction with departmental managers.
⦁ determine staffing numbers, skills and needs to meet the organization’s objectives
⦁ analyze the skills and qualities required for each particular job and develop job descriptions and
duty statements
⦁ advertise staff vacancies, assess applications, interview applicants, administer selection tests,
prepare reports and make recommendations to management about staff appointments
⦁ maintain the personal records of employees on matters such as wages, superannuation, leave
and training, and prepare associated management reports
⦁ arrange and conduct staff training
⦁ use a number of management information systems to record, maintain, plan and manage the
organize human resources
⦁ provide advice and information to management and employees on human resource policies and

  • United Arab Emirates
  • December 2006 to May 2008

Oversee adherence to office policies and procedures
⦁ Analyze and monitor internal processes
⦁ Implement procedural and policy changes to improve operational efficiency
⦁ Prepare operational reports and schedules to ensure efficiency
⦁ Co-ordinate schedules, appointments and bookings
⦁ Monitor and maintain office supplies inventory
⦁ Review and approve office supply acquisitions
⦁ Handle customer inquiries and complaints
⦁ Manage internal staff relations
⦁ Maintain a safe and secure working environment.
Education and

Customer Service Team Leader
  • January 2008 to May 2008
Customer Service Agent
  • December 2006 to January 2008
  • to

assessing benefit needs and trends; recommending benefit programs to management; directing
the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit
contracts; designing and conducting educational programs on benefit programs.
⦁ Ensures legal compliance by monitoring and implementing applicable human resource federal and
state requirements; conducting investigations; maintaining records; representing the organization
at hearings.
⦁ Maintains management guidelines by preparing, updating, and recommending human resource
policies and procedures.
⦁ Maintains historical human resource records by designing a filing and retrieval system; keeping
past and current records.
⦁ Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
⦁ Completes human resource operational requirements by scheduling and assigning employees;
following up on work results.
⦁ Maintains human resource staff by recruiting, selecting, orienting, and training employees.
⦁ Maintains human resource staff job results by counseling and disciplining employees; planning,
monitoring, and appraising job results.
⦁ Contributes to team effort by accomplishing related results as needed.
⦁ Maintains the work structure by updating job requirements and job descriptions for all positions.
⦁ Maintains organization staff by establishing a recruiting, testing, and interviewing program;
counseling managers on candidate selection; conducting and analyzing exit interviews;
recommending changes.
⦁ Prepares employees for assignments by establishing and conducting orientation and training
programs.
⦁ Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job
evaluations; preparing pay budgets; monitoring and scheduling individual pay actions;
recommending, planning, and implementing pay structure revisions.
⦁ Ensures planning, monitoring, and appraisal of employee work results by training managers to
coach and discipline employees; scheduling management conferences with employees; hearing
and resolving employee grievances; counseling employees and supervisors.
⦁ Maintains employee benefits programs and informs employees of benefits by studying and
assessing benefit needs and trends; recommending benefit programs to management; directing
the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit
contracts; designing and conducting educational programs on benefit programs.
⦁ Ensures legal compliance by monitoring and implementing applicable human resource federal and
state requirements; conducting investigations; maintaining records; representing the organization
at hearings.
⦁ Maintains management guidelines by preparing, updating, and recommending human resource
policies and procedures.
⦁ Maintains historical human resource records by designing a filing and retrieval system; keeping
past and current records.
⦁ Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
⦁ Completes human resource operational requirements by scheduling and assigning employees;
following up on work results.
⦁ Maintains human resource staff by recruiting, selecting, orienting, and training employees.
⦁ Maintains human resource staff job results by counseling and disciplining employees; planning,
monitoring, and appraising job results.
⦁ Contributes to team effort by accomplishing related results as needed.
Al Sulaiti Law Firm

  • to

Providing legal translations from English to Arabic and vice-versa
⦁ Analyzes wage and salary reports and data to determine competitive compensation plan.
⦁ Writes directives advising department managers of Company policy regarding equal employment
opportunities, compensation, and employee benefits.
⦁ Consults legal counsel to ensure that policies comply with federal and state law.
⦁ Develops and maintains a human resources system that meets top management information
needs.
⦁ Oversees the analysis, maintenance, and communication of records required by law or local
governing bodies, or other departments in the organization.
⦁ Identifies legal requirements and government reporting regulations affecting human resources
functions and ensures policies, procedures, and reporting are in compliance. Studies legislation,
arbitration decisions, and collective bargaining contracts to assess industry trends.
⦁ Writes and delivers presentations to corporate officers or government officials regarding human
resources policies and practices.
⦁ Recruits, interviews, tests, and selects employees to fill vacant positions.
⦁ Plans and conducts new employee orientation to foster positive attitude toward Company goals.
⦁ Keeps records of benefits plans participation such as insurance and pension plan, personnel
transactions such as hires, promotions, transfers, performance reviews, and terminations, and
employee statistics for government reporting.
⦁ Coordinates management training in interviewing, hiring, terminations, promotions, performance
review, safety, and sexual harassment.
⦁ Advises management in appropriate resolution of employee relations issues.
⦁ Responds to inquiries regarding policies, procedures, and programs.
⦁ Administers performance review program to ensure effectiveness, compliance, and equity within
organization. Administers salary administration program to ensure compliance and equity within
organization.
⦁ Administers benefits programs such as life, health, and dental insurance, pension plans, vacation,
sick leave, leave of absence, and employee assistance.
⦁ Investigates accidents and prepares reports for insurance carrier. Coordinates Safety Committee
meetings and acts as Safety Director.
⦁ Conducts wage surveys within labor market to determine competitive wage rate.
⦁ Prepares budget of human resources operations.

Admin Manager at Al Futtaim Group
  • Egypt
  • to

employee separation notices and related documentation, and conducts exit interviews to
determine reasons behind separations.
⦁ Prepares reports and recommends procedures to reduce absenteeism and turnover.
⦁ Represents organization at personnel-related hearings and investigations.
⦁ Contracts with outside suppliers to provide employee services, such as temporary employees,
search firms, or relocation services.

Education

Bachelor's degree, English
  • at Alexandria University
  • January 2008

Specialties & Skills

ADMINISTRATION
BUDGETING
CLERICAL
COACHING
DOCUMENTATION
HUMAN RESOURCES
MENTORING
MICROSOFT OFFICE
OFFICE MANAGEMENT
PAYROLL PROCESSING

Languages

Arabic
Expert
English
Expert

Training and Certifications

Human resouse management Diploma (Training)
Training Institute:
Human resouse management Diploma
Date Attended:
November 2015
Duration:
55 hours
Human resouse management Diploma (Training)
Training Institute:
Human resouse management Diploma
Date Attended:
November 2015
Duration:
55 hours

Hobbies

  • Tennis, swimming and reading