Quality Assurance Specialist
Trec Pacific Solutions
Total years of experience :9 years, 4 Months
Ensures accuracy of information and quality of delivery by monitoring telephone calls; recommending improvements.
• Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.
• Facilitate sales of all services according to company and client requirement.
• Coordinate with customers and avoid any discontinuation from his or her end.
• Supervise all unresolved compliant for sales.
• Perform troubleshoot on all customer service issues and schedule all field service calls as required.
• Manage and process and correspondence with customers.
• Prepare all new contracts and handle all incoming calls for same.
• Analyze all client requirements and assist to prepare all service contracts and facilitate sales for same.
• Perform all follow up for all outbound calls.
• Supervise all on line chat sales calls for clients.
• Ensure optimal level of client satisfaction at all times and process all orders on phone.
Achievements:
- Top agent twice in a row
- One of the top agents who earned 85% sales for the month of September 2012, October 2012 November 2012 and December 2012
- Quality agent
Make outbound customer calls to promote and sell a product or service.
Create, maintain and update database of customers with complete information and emails.
Consolidate existing customer base while building new customer base.
Record outbound call history and customers response in detail.
Ensure customer follow-up all the time.
Send or email product literature, brochures, catalogs and other campaign material.
Monitor competitors’ products or services and create selling strategies for own products or services.
Handle customer needs and requirements.
Respond to customer inquiries and resolve.
Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.
Assist and support sales, marketing or other departments in handling customer requests and needs.
• Sell specific products and services to consumer
• Demonstrate products and show consumers how to maximize their features
• Explain different customizable features
• Discuss warranties and replacement parts
• Process orders in person and over the phone
• Check inventory to ensure product is in stock
• Bag and package purchases
• Remove security devices, fold clothes and places and place neatly in bag
• Collect methods of payment and dispense change
• Interview loan applicants, obtain all of necessary documentation to make the loan decision, properly secure the collateral used to qualify for the loan and approve the loan.
• Provide information to the membership concerning the different types of loans offered, the terms and interest rates, and the documentation needed to be considered for the loan.
• Make loan decision in a timely fashion to meet member needs
• Grant loans according to credit union policy and procedure and in compliance with local law(s)
• Provide financial counseling to members in the wise use of credit
• Refer all borrower requests for loan extensions, refinances, or any changes to original loan terms to the credit union manager or as designated in policy.
• Review requisition orders to gauge accuracy of materials and equipment information.
• Obtain price information from vendors or catalogues and verify them by contacting suppliers.
• Calculate order costs and forward invoices to appropriate departments.
• Maintain inventory levels and sound alerts on low inventories.
• Perform physical count of inventory and perform reconciliation with actual available stock.
• Contact suppliers and vendors to order supplies and equipment and coordinate delivery.
• Receive ordered supplies and check them to see if they correspond with purchasing orders.
• Monitor the movement of supplies, goods and equipment between departments.
• Operate both manual and computerized inventory systems to punch in values of goods and equipment.
• Prepare requisition orders for the replenishment of stock.
• Maintain stock rotation and ensure disposing off of any outdated or expired stock.
• Update inventory records with new information on a constant basis.
• Investigate inventory errors and perform corrective measures.
• Detect stock shortage by maintaining accurate inventory.
• Identify and distribute stock to appropriate locations within and out of the company premises.
• Coordinate inventory management efforts with purchasing and warehouse departments.
• Create and maintain inventory management records on a consistent basis.
• Facilitate outstanding payments for ordered and delivered stock.
• Inform manager when need for inventory review arises and suggest surveys of stock.
• Assist customers in locating their packages and handle any exchanges that may need to be made.
Graduate of 4 yrs course of BS in Computer Science