Ehab Ghanem

• Analyzing and figuring out the system needs of an organization.
• Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint
Online, Microsoft Teams, OneDrive for Business, Yammer).
• Administration of Azure AD and perform user account management tasks such as creating new accounts, licenses, resetting passwords, and managing user permissions.
• Support the messaging environment in the Cloud (Office 365).
• Creation and maintenance of email distribution lists.
• Monitor service health and performance and take proactive measures to prevent or mitigate issues.
• Deploy laptops to new users & manage users’ mobile devices through our MDM solutions (Microsoft Intune).
• Troubleshoot active sync issues with mobile devices.
• Update, contribute, and maintain local SharePoint team sites as procedures/documentation change.
• Provide Tier 2 and 3 support for end users experiencing problems with Office 365 applications and services.
• Troubleshoot Grand stream IP phone issues and managing Inbound/Outbound calls.
• Provided IT Support services, maintain, patch and service user workstation.
• Working with End-Users and Vendors to support applications and environments.
• Process requests for moves new hires and termination.

• Carry out assignments as directed by the IT Manager or direct supervisor.
• Operate the main hospital system by ensuring proper backups and periodic maintenance.
• Daily backup of the production database and checking the server logs.
• Deploy new desktop PC’s and Maintain old ones.
• Fixes diagnose or isolate problems with network, PC’s, terminals, and all peripherals.
• Liaise with hardware vendors regarding maintenance of computer equipment.
• Initiate and follow-up on orders for computer parts needed for maintenance.
• Assist users with proper operations of computer equipment and software systems.
• Upgrade skills by continuous training and identifying needed training areas.
• Train and advise users informally on general usage and operation of computer equipment.
• Familiar with ManageEngine Helpdesk System for service management.
• Familiar with ManageEngine Event Log Analyzer for Log management.
• Work closely with management to prioritize business and information needs.
• Familiar with IT policies and procedures.
• Supporting Healthcare Information Systems.
• Knowledge & learning about healthcare business application workflow.
• Administrating and supporting the daily operation of an IT Infrastructure which having 13 Windows Server 2016 & 2019 on virtualizations (NEC) & Physical servers.
• Installation and configuration of different types of Business Applications like HMIS (Hospital Management Information System), FMIS (Financial Management Information System), MRM (Medical Record Management), IFA for Ophthalmology, iDixel Morita for Dentistry.
• Configuring IFA system (Ophthalmology) & iDixel Morita software (Dentistry) to import external documents for patient files and pictures to the system.
• Assisting the visiting engineers in installation and configuration of Bio-Medical equipment staff.
• Assisting the operations dept. in sending appointment confirmation or cancelation SMS to patients.
• Assisting the clinic to manage doctor’s clinic schedule and doctor’s master file.
• Regularly updating of Endpoint security and monitoring anti-virus patches.
• Regularly conduct the preventive maintenance of physical assets and Computer room or Datacenter room.
(Key Contributions)
• Installing Tape Library IBM TS2900 appliance and assisting System Engineer for backup configuration.
• Installing Lenovo SR350 appliance and assisting System Engineer for Linux with NetBackup Veritas preparation.
• Installing and configuring on DELL PowerEdge R740 appliance with Windows Server 2019 then installing Apache Tomcat 9.0 for Nphies system preparation.
• Upgrading OS system from Windows Server 2016 to Windows Server 2019.
• Datacenter Stack/Rack physical appliance installation, cabling crimping and troubleshooting network related issue.

• Diagnosis of desktop, laptop, application, networking, and infrastructure issues.
• Determining corrective action to facilitate repair of a variety of computer
hardware and software products.
• Monitor server event logs, performance logs, and check the status of nightly
server backups in multibranch.
• Configuring, patching, upgrading, and troubleshooting of physical and virtual
Linux/Windows servers, server backup & restore procedures, and security risks.
• Involved in the rollout of software updates and patches.
• Managing user accounts and giving share, and security level permissions.
• Implement Artwork system for Production Department.
• Implement Financial system for Finance & Accountants Department.
• Monitoring AWI’s programs such as berysoft (artwork system), Al-Waseet
(Financial system) to solve with Programs’ and send reports to its external
technical support.
• Developing the infrastructure and systems to meet the company’s needs.
• Working within a TCP/IP network environment, including DHCP, DNS and
Ethernet.
• Provide secondary support for LAN administration.
• Linux network configuration, share management, monitoring, and system tools.
• Maintaining a wide range of computer hardware and software programs.
Key Contributions
• Upgrading Domain Controllers from Windows Server 2008, 2012, 2012 R2 to
Windows Server 2016
• Transfer from DC to Additional DC by operation masters in the event of any
problem.
• Preparing Dell server with Centos 6.5 OS installation as a Secondary Backup for
Artwork system and assisting the system engineer for database configuration.
• Migrate Dar Al-Hayat Datacenter to Al Waseela Riyadh Office.
• Integration of the project between Dar Al-Hayat newspapers and Al Waseela
newspapers.
• Implement Dar Al-Hayat call center systems and Microsoft CRM into Al Waseela
call center systems.
• Datacenter Stack/Rack physical appliance installation, cabling crimping and
troubleshooting network related issue.

• Implementing and troubleshooting Microsoft infrastructure services and Active Directory.
• Remotely accessing hardware and software for clients to make changes and fix problems.
• Working with IT team and suggesting new ideas and solutions to issues.