Sales Manager
Sawsan Catering Company
مجموع سنوات الخبرة :18 years, 9 أشهر
• Implement catering marketing plans to achieve revenue goals.
• Develop promotional events to market catering operations to individuals and organizations.
• Develop positive working relationship with existing customers for repeat business.
• Explore new business opportunities with potential customers.
• Perform catering price negotiation with customers based on the established company guidelines.
• Ensure quality services and operations by building trustful and positive relationships with customers and co-workers.
• Maintain accurate and complete sales operational and transaction records.
• Answer customer queries in accurate and timely manner.
• Prioritize sales tasks based on revenue goals and deadlines.
• Develop strong customer relationships to widen customer base and marketing opportunities.
• Maintain a database of prospective and current customers.
• Interact with customers to get feedback on products and services offered.
• Set Sales Targets and using Sales forecast derived from previous years’ performance and current market situation.
• Responsible on Call Center team:
Hiring, training, coaching, and leading call center representatives as they provide support for customers.
Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
Assisting other management team members in identifying trends and establishing call center goals.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Authorizing replacements or refunds.
Taking on other tasks or projects to support employees, other managers, and call center operations.
• Devise and use fruitful sourcing strategies.
• Discover profitable suppliers and initiate business and organization partnerships.
• Work with multiple vendors to determine the best deals for the company, and evaluate the many pros and cons of each, based on price, quality, speed of delivery and other factors.
• Approve the ordering of necessary goods and services.
• Finalize purchase details of orders and deliveries.
• Examine and test existing contracts.
• Track and report key functional metrics to reduce expenses and improve effectiveness.
• Collaborate with key persons to ensure clarity of the specifications and expectations of the company.
• Foresee alterations in the comparative negotiating ability of suppliers and clients.
• Expect unfavorable events through analysis of data and prepare control strategies.
• Perform risk management for supply contracts and agreements.
• Control spend and build a culture of long-term saving on procurement costs.
• Proven working experience as a procurement manager, procurement officer or head of procurement.
• Knowledge of sourcing and procurement techniques as well as a dexterity in “reading” the market.
• Moving and clearing importation shipments (Air and Sea Freights).
• Checking and processing (Suppliers, Contractors, Freight Forwarders, Couriers, Clearing Agents) invoices.
• Payments arrangement for cash and credit contractors/suppliers.
• Talent in negotiations and networking.
• Good knowledge of supplier or third party management software.
• Aptitude in decision-making and working with numbers.
• Experience in collecting and analyzing data.
• Strong leadership capabilities>.
Essential Duties and Responsibilities:
- Monitors competitors activities and assists in marketing intelligence
- Refers sales leads to appropriate personnel within the InterContinental Hotels Group
- Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
- Services existing business through management of account bases
- Sell all facets of the hotel
- Develop and maintain a regular pattern of sales calls, meeting with principals of target market
- Provides direction on, and conducts market research and analysis
- Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business
- Builds profile within local market place through attendance at various events and local market place
- Conduct client interviews
- Entertain clients
- Plan and conduct familiarization tours and site inspections
Other Tasks and Responsibilities:
- Travel when required to promote the hotel and develop potential business
- Maintain regular contact with the ICHG hotels in your region and the regional reservation office
- Monitors existing business and inputs into sales strategy meetings to maximize business
- Grows existing business and establishes and pursues leads which will develop business
- Interfaces with operations on a timely basis
- Initiates and prepares tenders for business
- Assesses sales and marketing data
- Assists with the preparation of new products and services
- Assists in the evaluation of sales and marketing activities
- Analyses sales mix and likely impact on hotel goals
- Implement direction from Director of Sales and Marketing and Regional Managers
- Liaison with advertising agency
- Stock control of collateral
- Collateral input
- Execute advertising/creative briefs in a timely manner
- Manage all aspects of stock preparation; ensuring that the shop is sufficiently stock limit
- Provide daily, weekly & monthly reports on sales activities, inventory turnover and stock levels
- Met required performance standards and targets and maintained a company goal of 42 days for product rotation.
- Motivated and supported shop staff in the achievement of Key Performance Indicators
- Set Sales Targets for store and using Sales forecast derived from previous years performance and current market situation
- Conducted a customer service training for new employees
- Demonstrated excellent customer service and promoted good practice within the shop
- Provided product feedback to Product Dept (Spain) and improvement opportunities
- Managed cash flow in accordance with company policies and procedures
- Responsible for conducting a monthly cycle count
• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Perform cost-¬benefit and needs analysis of existing/potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Achieve agreed upon sales targets and outcomes within schedule.
• Coordinate sales effort with team members and other departments.
• Analyze the territory/market’s potential, track sales and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.
Financial economics is a branch of economics that analyzes the use and distribution of resources in markets in which decisions are made under uncertainty. Financial decisions must often take into account future events, whether those be related to individual stocks, portfolios or the market as a whole. Financial economics employs economic theory to evaluate how time, risk (uncertainty), opportunity costs and information can create incentives or disincentives for a particular decision.