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ehab aly, CNTR Customer Support Specialist, Alison International Field Operations

ehab aly

CNTR Customer Support Specialist, Alison International Field Operations·snap on business solution

Egypt

Bachelor's degree, Accounting

Work experience

Total years of experience: 24 years, 11 months

CNTR Customer Support Specialist, Alison International Field Operations

July 2020 - Present

snap on business solution

Cairo, Egypt

July 2020 - Present

Translation Work
Hotline and data check
Chasing dealers for submission process
First line support to Dealers for any issues
Co-ordinate with SBS service team on a regular basis
Manage and place incoming telephone calls
Deliver outstanding, friendly customer service in a timely fashion
May support business development and client referral goals by actively cross-selling and referring customers
Receive and send written business correspondence

Company industry:
Business Consultancy Services
Job role:
Customer Service and Call Center

Purchasing Manager

October 2001 - June 2020

elhorreya for trading trusks and spareparts

Tanta, Egypt

October 2001 - June 2020

Provide international purchasing from (EUROPEAN UNION)

Development of the purchasing department and the development of

purchasing plans, policy and procedures

provide the needs of each section of the raw materials and the development of

appropriate budget.

Build and develop an annual plan for the needs of raw materials.

Permanent search for new suppliers of raw materials used in manufacturing

Build and develop strong relations with suppliers.

compare Prices offer from suppliers and choose the best

structures and the various models used in purchases.

Maintaining files of internal and external purchase orders and offers

Constant communication with warehouse management on inventory shortage.

Preparation of orders received from different sections review offers suppliers and

respond to them positively or rejection

yearly evaluated for suppliers and their classification and extension of accreditation

Company industry:
Trading & Commodity Trading
Job role:
Purchasing and Procurement

Accountant

June 2009 - August 2011

Alamri trading co for Distributing and poultry

Arar, Saudi Arabia

June 2009 - August 2011

Control over all incoming and outgoing documents to the accounting department, validating, and they contain the required signatures.
Review registration and approved by the securities recorded in the accounts in question.
Log all vouchers in the accounts in question, according to computer systems and programs in place and based on the approved accounting cycle.
Collection and follow-up and save lists of accounts receivable and accounts payable and accounts receivable audit ages monthly schedules.
Auditing salaries and pay scales per month and confirm calculating additions and deductions on employees and customers dues and make any adjustments in staff development and work on files in the computer.
To carry out the preparation and issuance of checks related exchange bonds after confirmation of the validity of the documents attached to the follow-up and to get the necessary signatures on the checks, according to the powers in force.
Payroll own settlement banks a month and show the differences, if any, to review them and prepare the necessary adjusting entries.
Conducting periodic and annual inventory of fixed assets, materials and compliance with the relevant account balances.
Preparing trial balances and financial reports and studied and analyzed,
Preparation of final accounts at the end of the fiscal year
Contact the company on behalf of financial institutions such as banks, insurance companies and other special issues and resolve the company's finances as problems opening accounts or granting of such facilities or open letters of credit in coordination with the Director-General
A review of all contracts and obligations before its conclusion with others to determine the financial impact on the company and comment.
Matching the cash held by the treasurer with the installer books a day.
Preparation of monthly statements of accounts send each of the customers, suppliers and Gary companies for the purpose of emphasis on the safety and health of these accounts balances and make the necessary adjustments to the differences, if any.
Follow-up to the collection of dues to the enterprise customers and extract a statement balances accumulated customers and stalled for payment submitted to the president or official accounts for review and presented to the chief financial officer.
- The preparation of journal entries
Participating in preparing the balance sheet and final accounts for the fiscal year 2009 and 2010

Company industry:
Trading & Commodity Trading
Job role:
Accounting and Auditing

Branch manager

July 2007 - April 2009

Al Yashmac Trading Es

United Arab Emirates

July 2007 - April 2009

Overseeing the implementation of programs and procedures for working mechanism and follow up the work and the performance of the branch staff - departure and attendance.
Supervision and follow-up to official partitions on receiving varieties, organized and arranged from the warehouse (the shortcomings - the follow-up activity of competitors).
Review inventory items with officials of the Department of high-value items.
Solving customer problems and take them in good faith.
Work daily deposits in the bank in accordance with the procedures adopted company and the work of all reports pertaining to cash sales Accounting Department and carried out by an accountant.
The work of the monthly reports that show the movement of the sales increase or deviation and make recommendations to achieve the objectives of the branch.
Reply to emails and the speed of responding to all parties.
study complaints and suggestions of customers that affect the company's reputation and submit it to senior management.
The establishment of good relations with customers and staff follow-up deal and solve any problems they face may harm the good relationship with customers.
The work of the staff and special reports and their performance evaluated.
Follow-up sections and staff and raise the level of service study customer feedback and see how their satisfaction with the service and reporting.
Meeting with the staff of each period to find out the conditions of sections and staff needs and ways to raise sales and create an atmosphere including CICI.
Create an atmosphere sophisticated work between staff reflected on the tender inside the branch staff and their service to customers.
Go to the competitors and get an idea of there offers and took them to found and sent to the competent authority

Company industry:
Fashion Design
Job role:
Management

Accountant

May 2004 - June 2007

International industrial

Cairo, Egypt

May 2004 - June 2007

Doing all the public accounts
Follow-up government departments
Customs on import and export procedures
Bank accounts
Preparing sales invoices and tax models
Responsible for service customer accounts

Company industry:
Automotive Manufacture
Job role:
Manufacturing

Van Salesman

March 2002 - April 2004

Speed for trading and distributing (Procter and Gamble Egypt )

Tanta, Egypt

March 2002 - April 2004

Promote the company's products to existing customers and attract new customers
To provide a full explanation for all information related to the products to customers
Get the purchase of customer requests
Ensure customer satisfaction for products and services offered
Constant communication with the customer and good deal and make the product in the best way
Cover all customers throughout the geographical area in which it operates delegate
The collection of the company's receivables and follow up the debt when the customer without delay
Provide regular reports on competition in the market in terms of prices and presentations of new products, advertising, or stop some customers from dealing with the company's products
Solving customer problems and issue a daily report to supervisors and raise the problem of the director in the event of an inability to solve
Make sure items are available and present in precise locations through cooperation with the coordinators of the shelves

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Receptionist

July 2001 - February 2002

IBROTEL GRAND SHARM HOTEL

Sharm el Sheikh, Egypt

July 2001 - February 2002

Receipt of the Fund and make sure to match the amount with the closure of the cashier report
Handle all the customers a good way and tactfully and care to display all the information and services it well.
Make sure if there is a prior reservation for the client with a logon and client exit.
Provide all the information to the customer and offers a simple and convincing way and all of a bouquet.
- Ensure customer identification papers ..
Enter all client data
Print report to see guests departing customers.
Contact customers before enough time to confirm whether or not he left.

Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Education

Tanta University

January 2001

January 2001

Bachelor's degree, Accounting

Egypt

GPA (percentage): 56%

GPA (percentage): 56%

commerce from faculty of commerce. Accounting section

Skills

Marketing
Expert
Marketing
Expert
Accountancy
Expert
Accountancy
Expert
Sales
Expert
Sales
Expert
Customer Care
Expert
Customer Care
Expert
Purchasing
Expert
Purchasing
Expert
ACCOUNTANCY
Intermediate
ACCOUNTANCY
Intermediate
PURCHASING
Expert
PURCHASING
Expert
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
A+ CERTIFIED
Beginner
A+ CERTIFIED
Beginner
COMPUTER SKILLS
Intermediate
COMPUTER SKILLS
Intermediate
NEGOTIATION
Expert
NEGOTIATION
Expert
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
Journal Entries
Expert
Journal Entries
Expert
National Account Sales
Expert
National Account Sales
Expert
Vendor Managed Inventory
Expert
Vendor Managed Inventory
Expert
Suppliers Development
Expert
Suppliers Development
Expert
Large Account Sales
Expert
Large Account Sales
Expert

Languages

Arabic
Expert
English
Expert
German
Beginner

Training and Certifications

Certifications
american university in Cairo English course
Feb 2002

Hobbies

  • Traveling