Network Engineer
CONNECT Professional Services
Total des années d'expérience :15 years, 2 Mois
- Provide implementation & supporting for CEMEX Network Infrastructure in Cairo HQ, Assiut
Cement Plant and all Ready-Mix Sites in Egypt.
- Provide Network Documentation including L2 & L3 topology and IP Address Map.
- Provide Network Discovery & Inventory ( Network Audit )
- Participate in implementation of network Migration Project and Participate in the preparation of
Low Level Design LLD & Network Migration Plan NMP & Acceptance Test plan ATP for Network
Migration.
- Configuration & Supporting L2 & L3 switched environments.
- Provide Troubleshooting for WAN services.
- Provide Support for Wireless LAN.
- Provide Network Performance Monitor, Bandwidth Monitoring and Utilization and Network
traffic Monitoring and Analysis Using :-
1- Solarwinds.
2- WanSpy.
3- CyberGauge.
4- PRTG Network Monitor.
- Provide helpdesk support and resolve problems to end user.
URL: www.cemex.com
Handling customer inquiries, complaints, and ADSL Technical Problems.
Running first level troubleshooting steps.
Isolate customer problem and handle escalations to appropriate support team level.
Provided efficient solution of the customer's problems.
- Diagnose and maintaining all hardware and Software problems.
- Maintaining company devices.
- Implementing internal networks.
- Monitoring the Network.
Handling customer inquiries, complaints, and ADSL Technical Problems, creating alternative solutions to ensure services availability and stability for Customers.
Running first level troubleshooting steps.
Isolate customer problem and handle escalations to appropriate support team level.
Installation in Centrals.
Implementing LANs.
Monitoring and Troubleshooting the Network.
Configuring All ADSL Routers.
Handling customer inquiries.
Management Information Systems at Alsun Academy