Commercial Executive
BizWare
Total years of experience :13 years, 3 Months
Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
Sells products by establishing contact and developing relationships with prospects; recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Operate as the lead point of contact for any and all matters specific to our customers.
Build and maintain strong, long-lasting customer relationships.
Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
Assist with high severity requests or issue escalations as needed.
Plan, organize and manage all sales activities.
Establish and implement sales objectives and goals.
Assist, support and coordinate sales personnel in performing daily sales activities.
Prepare and handle sales annual budgets.
Analyze markets in order to identify new sales and business opportunities.
Analyze, interpret and evaluate the effectiveness of sales, methods, costs and results.
Handle customer complaints and solve conflicts within the company.
Compile and track sales data.
Maintain good long term relationship with. customers, sales staff and suppliers.
Participate at trade fairs and other events.
Evaluate market demand and try to meet customers’ needs and expectations.
Provide customer services after selling the product or service.
Provide customers relevant information about the products and services the company sells.
Provide administrative and operations support to Director of Operations and sales team as directed, including but not limited to, lead mining, research and data management.
Assist Director of Operations in reviewing company applications and researching compliance of companies.
Assist with new company inquiries, including answering questions for prospective companies, directing them to complete an online application, and coordinating meetings for the sales team if necessary, at the direction of the Director of Operations.
Ensure files are updated, organized and kept secure.
Multi-Channel Marketing activities to promote projects
Design of marketing brochures.
Contribute in pricing strategy and customer feedback
Radio, Newspaper, Call Center, and Exhibition activities coordination
Marketing analysis and ROI study
Coordinating / Monitoring of sales team activities
Complete sales cycle (Approach, Explore needs, Discuss alternatives, Negotiate prices, and Sign contract) for VIP and exist customers.
Working with fresh colleagues on startups in more than one activity (e.g. Import & Export, trading …) mainly in sectors of medical herbs, spices, and cosmetics.
Despite it was not maturely planned period, but it was a very important experience in the world of entrepreneurship, and provided me with a solid foundation in the market; besides passing different experiences in partnerships, failures and recoveries.
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