Regional Master Trainer
TTi Global / General Motors Training Academy
Total years of experience :17 years, 5 Months
Leading the Non-technical training team.
Curriculum development
Material development and update
Sales and Aftersales (service and parts) training delivery across Middle East.
Recruitment
Sales training, service non-technical training, CI standards, sales and service operations
Sales Training
Aftersales Non-technical training
Dealer Enhancement duties
Operation audit
Audit Dealers' service operations.
Complaints handling and online-system creation.
Workshops analysis
Compliance of the dealers to the Corporate Identity standards.
Service Marketing activities and campaigns.
Non-technical training for service managers, service advisors and customer care employees in the dealers.
CRM
Assisting in carrying out all the National Skills Contest quarter annual stages including the huge final stage contest
Creating the service advisors exams and practical tests in the National skills contest
Accessories programs in all dealers.
Team leader for workshop
Service Advisor