Key Account Manager
Little Thinking Minds
Total years of experience :14 years, 4 Months
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Ensure the correct products and services are delivered to customers in a timely manner.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Prepare regular reports of progress and forecasts to Reporting Manager.
• Maintaining optimal stock levels to ensure timely availability of products.
• Managing an Inventory team comprising of Shift Managers and team leaders.
• Setting operational standards for all staff to follow.
• Managing excess and ageing stock.
• Reviewing service levels on a continuous basis.
• Using electronic inventory tracking to scan stock and reconcile inventory.
• Putting forward recommendations for operational policy, procedures and goals.
• Creating and maintaining spreadsheets to report and analyze data.
• Recruiting, hiring and managing a team of Inventory.
• Presenting written reports and analyses to senior managers.
• Coordinating the shipment of goods from the warehouse.
• Investigating customer complaints.
• Organizing and monitoring the storage and distribution of goods.
• Optimizing and coordinating full order cycle.
• Planning and managing logistics, warehouse transportation and customer service
• Creating procedures for logistics activities.
• Resolving any arising problems and complaints.
• Maintaining an orderly workflow according to priorities.
• Ensuring necessary resources are available for good customer delivery.
• Handle the movement of the Delivery vehicles.
• Monitoring the stock receive and return through PDT’s and SAP System.
• Follow up the aging and return stock to suppliers with the coordination with Buying Department and suppliers.
Maintaining Showroom monthly target and achievement.
Managing staff levels to ensure that key target marketing areas are always covered
Responsible for overall managing and functioning of the store and day to day operations and ensuring the profitability of the store
Evaluating each staff according to their individual performance as well as their branch performance.
Responsible of overall development of the staff and ensuring all the staff are contributing their best for effective functioning of the store.
Preparing monthly Sales report and presented to Sales Manager and Operation Manager.
Identifying and monitoring the performance of competitors in the market place.
Monitoring the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.
Dividing Store Target in each department and encouraging them to achieve team targets as well as an individual sales target.
Providing team leadership to achieve the set target and monitoring good workflow.
Consistently providing excellent customer service and maintaining reliable work ethics.
Distributing Sales target for staffs and set departmental Sales target as well as the section promoters.
Preparing monthly Sales reports.
Preparing KPI’s report
Updating superiors on business performance, new initiatives, and other issues.
Maintaining awareness of market trends in the retail industry.
Recognizing forthcoming customer initiatives and kept up with local competitors.
Organizing the section and monitoring stocks availability
Emphasizing the quality of services and products.
Ensuring that the customer will receive a high standard of service.
Arranging the weekly meeting for the staff and discussing work goals and plans.
Monitoring fast moving stocks and slow moving stock which need to be disposed of in the store. And apply necessary promotions for the customer.
Utilizing exceptional listening skills, answering the questions, giving and receiving constructive feedbacks and Preparing monthly Sales reports.
Awarded by Bahwan Group as bestseller for Toshiba Laptop in Oman for Emax Electronics.
Sending quotation and tenders various inquiries coming from corporate account and local customers.
Conducting stocks inventory to be ordered and monitoring of fast moving and slow moving stocks
Ensuring that the customers receive high standard services.
Making monthly staff schedule and maintaining strong workforce all the time.
Keeping in touch with the clients and offer them the best services in order to expand the chain of business.
Dealing with chain sales, as and when required.
Responding to customer comments and complaints.
Marketing the product related to Information Technology and office automation and achieving the target set by the organization.
As a Sales Executive my responsibilities includes market surveying selection of products and managing shelve space display.
Marketing the product related to Information Technology and office automation and achieving the target set by the organization.
Maintaining good relationship with the customer and building rapport and encouraging them to return in the showroom for their future needs.
Operating cash registers and computer input applications.
Setting meeting for the corporate account and making the long-term relationship with the company, discuss the new products and price negotiation till the stage of receiving the LPO's and creating the invoice for the clients and stock delivery.
Identifying the problems and directed clients to proper advisors compiled.
Major in Accountancy