Health Center Director
Primary Health Care Corporation
Total years of experience :28 years, 0 Months
Job Summary (Role Purpose)
PHCC has a vision to advance health and well being through primary health care services which are comprehensive, integrated, person centered and affordable. PHCC’s mission is to be Qatar’s primary health care provider of choice. The incumbent will be responsible to manage and supervise all the medical and administrative operations in the Health Care Center to implement cohesive primary health care services, and provide efficient coordination, effective implementation of services, and workflow management
Key Accountability & Duties
Management and Administration
•Plan, forecast, and develop an annual budget report and agree on the requested budget with PHCC’s Administration.
•Manage the financial and administrative budgets and supervises all the medical, financial, and administrative records.
•Develop and monitor the compliance with the Health Center annual plan, goals, mission, and vision.
•Measuring the Key Performance indicators (KPI)for both (Staff and level of Service provided )
•Conduct regular meeting with the Health Center’s Heads and senior positions and act as a liaison between PHCC’s Headquarters and the Health Center.
•Participate in scheduled meetings with PHCC’s directorate to discuss issues, matters, and concerns related to the Health Center.
•Ensure a proper documentation process for employee records that includes the evidences on employee trainings and developments, performance evaluations, orientations and any other relevant documents.
•Conducts Daily rounds in all sections in the Health Center
•Monitor all leaves of staffs and ensure proper coverage
•Identify all staff training needs and work in collaboration with Workforce Training Department to arrange such trainings.
•Managing the HC Financial, Manpower and Medical Equipment’s Budget and tenders. Authorize the signature for Budget & Purchase Requests.
•Ensure adequate resources is available in the Health Center (Supply & Equipment)
•Periodically submit reports to the Regional Directors on accomplishments, statistical data etc.
•Receive and respond appropriately to employee and patient complains and suggestions & respond to Datix on a timely manner
Employee Management
•Ensure adequate staffing and patient safety, supervise workplace procedures, and establish relationships between the HealthCare Center and the community.
•Responsible for ensuring the new employees receive a proper orientation in the Health Center Plan, assign and direct work to employees and develop weekly working schedules and approve the Weekly working schedules.
•Provide leadership to all the Health Care staff to establish, strengthen, and improve the quality of services.
•Ensure that all staff implement and comply with PHCC’s rules, regulations, and standards.
•Review and approve of the Overtime of the employees.
•Monitor and supervise all the Health Center staff to ensure performance and operational improvement.
Care for Patients
•Ensure patients are provided with quality primary care services in an environment, which complies with medical protocols and standards.
•The incumbent will undertake any such related duties or responsibilities as directed.
Confidentiality of Information
•Ensure high standards of confidentiality to safeguard any sensitive information
•Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
•Responsibility for the overall work performance of hospital Medical and Administrative staff.
•Management of Administrative environment.
•Gathering, adapting, storing and distributing information within the department.
•Providing specialized support to other departments and managers.
•Planning, organizing, providing leadership and controlling all administrative functions.
•Providing training and development for other staff.
•Ensuring that human and material resources are correctly utilized.
•Meeting with other members of management and planning for the future.
•Maintain staff schedules and conducting their IPR reports (Individual Performance Review).
•Complies with the laws and regulations of the KSA and the policies of the Medical Services Division (MSD), points out non-compliance by others and takes corrective actions against non-compliance corrects points.
PRIMARY RESPONSIBILITIES
•Supervise department to ensure prompt completion of all training programs.
•Responsibility for arranging medical and international seminars and conferences.
•Supervise the staff to Assist doctors with their Training, studies.
•Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with Academic Affairs managers and human resources departments.
•Designing and developing training and development programmes based on both the organizations and the individual's needs.
•Considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programme is becoming increasingly important.
•Working in a team to produce programmes that are satisfactory to all relevant parties in an organization.
•Developing effective induction programmes.
•Conducting appraisals.
•Devising individual learning plans.
•Managing the role, devising a training strategy for the organization.
•Ensuring that statutory training requirements are met.
•Evaluating training and development programmes.
•Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
•Increasingly, having an understanding of e-learning techniques