Bayt.com
EHAB MOHAMMED , Senior Customer Experience Specialist

EHAB MOHAMMED

Senior Customer Experience Specialist

Namshi

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Bachelors of Management Information Systems
Expérience
4 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :4 years, 9 Mois

Senior Customer Experience Specialist à Namshi
  • Émirats Arabes Unis - Dubaï
  • juin 2021 à décembre 2023
Customer Service Associate à Namshi
  • Émirats Arabes Unis - Dubaï
  • novembre 2019 à janvier 2021
Call Center Agent à Al Futtaim Automotive
  • Émirats Arabes Unis - Dubaï
  • octobre 2018 à août 2019

Éducation

Baccalauréat, Bachelors of Management Information Systems
  • à Advanced Academy
  • mai 2010

Specialties & Skills

Logistics Planning
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Interpersonal Skills
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Attention to Details
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Problem Solving
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Communication Skills
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EMPATHY
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CRM
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Order processing
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Leadership skills
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Problem Solving
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Teamwork
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Time Management
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Meta platform
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Customer Experience
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Social media customer support
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customer service
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Multiple channels
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Customer Feedback
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customer interactions
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Customer inquiries
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Mange high volume
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Customer Support
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Quality performance
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Active Listening
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Zendesk
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customer services software
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Cammanction skills
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DeEscalation
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Customer Focus
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Enhance brand layout
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Outlook
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App Store
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Customer Rotation
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Google Reviews
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Team Management
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Microsoft PowerPoint
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Customer Transaction
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Play Store
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Team Leadership
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Order
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train the trainer
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Customer Services Oriented
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Operation
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Marketing
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Langues

Anglais
Expert
Arabe
Langue Maternelle

Formation et Diplômes

Management Skills - Team Leadership skills (Masterclass) (Formation)
Institut de formation:
Udemy
Date de la formation:
December 2023
Durée:
50 heures
Customer Experience Management (CX) (Masterclass) (Formation)
Institut de formation:
Udemy
Date de la formation:
January 2024
Durée:
25 heures
Certificate in Digital Marketing (Certificat)
Date de la formation:
August 2018
Valide jusqu'à:
November 2019