مدير فرع
Knock Mart
Total des années d'expérience :11 years, 4 Mois
• Responsible for all aspects of store operation, from administrative roles to handling customer complaints and queries to ensure that the store's customers are satisfied.
• Control of the entire store and supervising department managers and other employees .
• Assist in hiring and firing staff, performance evaluation, promotions, appraisals, and release activities for employees.
• Handle the neat and accurate stocking and merchandising of products.
• Coordinate with maintenance personnel to ensure that lighting is functional, floors and shelves remain clean and the correct price tags are in place and making any changes to prices of items on the shelves, ensuring the two do not conflict.
• Responsible for refilling produce and bakery sections, bringing items from the warehouse to the sales floor, and packaging items for display or delivery.
• Setting goals and objectives.
• Manage employees and team performance, provide new employee orientation, train or provide adequate training for employees; coach, counsel and motivate employees, evaluate employees, investigate complaints or performance concerns, implement disciplinary action as needed and in consultation with appointment authority and Human Resources.
• Meet the store's monthly targets and handle budgets .
• Ensure high levels of customer satisfaction through excellent sales service.
• Welcome customers to the store and answer their queries.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Inform customers about discounts and special offers.
• Reviewing the POS machine and matching it with the opening and closing balance and reviewing the operations of the day.
• Review of installment requests, schedule delivery dates and review of signatures.
• Processes payments by totaling purchases; processing cash, credit cards and other deposited.
• Knowledge of inventory stocking procedures.
• Stay up-to-date with new products/services.
• Making sure that your store meets sales targets.
• Assist Grocery Manager in daily store operations in compliance with established procedures.
• Advise employees on appearance, store policies and general procedural issues.
• Assisting the team by performing the tasks with them.
• Helping with training and development.
• Responsible for putting and distributing employees' schedules on a rotating basis.
• Handle the neat and accurate stocking and merchandising of products.
• Managing deliveries.
• Retail environments must handle and process cash, cheques and credit card receipts.
• Responsible for refilling produce and bakery sections, bringing items from the warehouse to the sales floor, and packaging items for display or delivery.
• Meet the store's monthly targets and handle budgets .
• Provide leadership and manage the department, make decisions, solve problems, develop records/files, conduct internal and external meetings.
• Manage and ensure effective employees and safe work environment, establish effective communication lines/methods as well.
• Manage the employee hiring process, develop or update job descriptions, develop performance expectations, identify essential functions and knowledge, skills and abilities required, respond to questions pertaining to the need for background checks, assign work shifts, complete position requisition forms, and ensure compliance with the company processes for interview and selection of employees.
• Accept resignations, initiate terminations and process layoff actions.
• Approve annual leaves, permissions, complete, review and sign time sheets.
• Establish and manage a budget, approve expenditures, initiate and sign appropriate paperwork.
• Delegating tasks.
• Monitoring the team’s performance.
• Completing paperwork .
• Handling complaints (from both staff and customers)
• Reporting to senior management and follow up with the drivers / personnel