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Ehab Tolba, Assistant Guest Services Manager

Ehab Tolba

Assistant Guest Services Manager

Four seasons

Location
Egypt - Alexandria
Education
Diploma, computer science
Experience
12 years, 1 Months

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Work Experience

Total years of experience :12 years, 1 Months

Assistant Guest Services Manager at Four seasons
  • Egypt - Alexandria
  • May 2000 to May 2012

• Preparing a pre opining team including 35 fresh agent in order to help them get ready for
• Making insightful recommendations and knowledge of hang outs, Night Life, Fine dining choices & sightseeing.
• Handling guests requests/Complaints.
• Scheduling the staff attendance.
• How To's.
• Strategic management planning.
• Hits (Electronic attendance).
• E knowledge suite user (Four Seasons).
• Giving feedback manager guide.
• Training for Business Results

Education

Diploma, computer science
  • at Institute of management & computer science
  • May 1993

Specialties & Skills

concierge
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airport
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Cleaning
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Languages

English
Intermediate

Training and Certifications

• Had the honor to be member of The Opening Team of “ Four Seasons Hotel Cairo First Residence 2000. (Certificate)
Date Attended:
December 2006
Valid Until:
May 2012