Hotel Manager
Al Hokair Group
Total years of experience :26 years, 11 Months
الإشراف العام على العمليات داخل المنتجع من الجميع النواحى ( ماليه - العملية- النزلاء - الموظفين ) لضمان تطبيق نظام التشغيل بالشكل الذى تتحقق به الأهداف المخطط لها.
القيام بجميع مهام المدير العام فى حالة غيابه.
The Executive Assistant Manager helps in ensuring that all aspects of the hotel are operated to the Operational Standards and financial guidelines in all departments over which he/she has responsibility and authority.
- Simply I am Managing and handling all what belongs to rooms.
- Assisting the GM as an EAM.
- Setting Standard of Operations
- Setting Job Descriptions
- Creating new strategies in sales, Marketing and Revenue.
To take the necessary action to maximize within the range of responsibility both the revenue and the profit in order to exceed the operational budget in his/her department.
To support other departments by internal cross selling attitude.
To maintain careful control over costs in his/her department (payroll, supplies, etc.).
To ensure the hotel inside and out in my area is maintained in excellent condition, whilst ensuring Repair & Maintenance expenses are kept under budget. Monitor maintenance request procedure to ensure staff compliance and engineering efficiency.
To maintain standards of appearance and hygiene of all staff under under control, especially uniforms.
To effectively handle all guest complaints concerning my area, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
Ensure all Operational Standards and internal policies are complete and kept up-to-date at all times.
Assist the General Manager in the preparation of the Annual Budget and the Investment Plan (Replacements/Investments/Projects).
In the absence of the General Manager assumes control of hotel operations. Under normal operating conditions, other major Department Heads (e.g. F&B Manager / Rooms Division Manager) will maintain control over their operational area, when on property. However, in emergencies or in the absence of the Department Head, the EAM will have complete responsibility.
To take the necessary action to maximize within the range of responsibility both the revenue and the profit in order to exceed the operational budget in his/her department.
To support other departments by internal cross selling attitude.
To maintain careful control over costs in his/her department (payroll, supplies, etc.).
To ensure the hotel inside and out in my area is maintained in excellent condition, whilst ensuring Repair & Maintenance expenses are kept under budget. Monitor maintenance request procedure to ensure staff compliance and engineering efficiency.
To maintain standards of appearance and hygiene of all staff under under control, especially uniforms.
To effectively handle all guest complaints concerning my area, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
Ensure all Operational Standards and internal policies are complete and kept up-to-date at all times.
Assist the General Manager in the preparation of the Annual Budget and the Investment Plan (Replacements/Investments/Projects).
In the absence of the General Manager assumes control of hotel operations. Under normal operating conditions, other major Department Heads (e.g. F&B Manager / Rooms Division Manager) will maintain control over their operational area, when on property. However, in emergencies or in the absence of the Department Head, the EAM will have complete responsibility.
-Greet and welcome the guest upon arrival. And provide all guests with a high quality service and hospitality standard at all times.
-Monitors the guest services agents to ensure that guest service prompt, cordial attention and personal recognition.
-Monitors daily allocation of rooms for early arrivals especially during tight room situations. Responsible for locking rooms for guests as well as VIP’s rooms and ensuring that guest relation is advised to prepare the guests amenities.
-Ensures that all guests are escorted to their rooms after check in and are accorded the appropriate fare well upon check out.
-Monitors the due outs and performs the necessary action.
- Determine changes in the departure date and time to reflect in the guest folio and extension of stay to determine the exact number of departing guests.
-Implements and monitors the job combination between reception and cashiering. Prepares the weekly schedule of the Guest service agents.
-Communicates, cooperates and coordinates closely with both housekeeping and accounts departments in all front desk related functions.
-Develop through knowledge of computer room files, location of rooms and room types.
-Read and initial pass -on log daily so as to keep updated on all current information.
-Initial the daily attendance sheet before the start and end of each shift.
-Checks carefully the housekeeping report solve and discrepancies and forward it to housekeeping twice a day.
- Maintains and monitors a proper telephone manners at all times according to standards. Knows all safety and emergency procedures and how to act upon them.
- Be aware of the daily activities and Food and beverage promotions. Promotes hotel facilities.
-Interacts, communicates and cooperates with hotel guests as well as other hotel departments as appropriates. Positively interacts will all front office associates.
- Performs related duties and special projects as assigned.
CRDE ( Certified as Room Division Executive )
