Human Resources Consultant HR Consultant
Caspian Hospitality Management
Total des années d'expérience :22 years, 9 Mois
As an independent HR Consultant, I have partnered with various organisations to provide strategic HR solutions, enhance employee engagement, and drive performance improvement.
Key Achievements:
\[\] Strategic HR Operations:
Led a 24-month engagement with a retail business in the GCC, providing strategic direction for HR operations. Implemented multiple change management initiatives that significantly improved organisational performance.
\[\] Ongoing HR Support:
Retained by a hospitality business in the UK to support and drive their HR functions. Responsibilities included:
- Setting up payroll processes
- Hiring for various roles
- Managing employment contract reviews and reward structures
- Overseeing performance discussions
- Ensuring compliance with UK employment laws
\[\] HR Systems and Policy Development:
Delivered comprehensive HR policies and operational guidelines for an insurance business in the GCC. Acquired and integrated a new HR system to streamline payroll, HR database management, performance management, and ER case management.
\[\] HR Project Delivery:
Managed multiple HR projects for UK-based hospitality businesses, including employee relations case management and payroll system implementations.
This was a 5-year project to establish a hospitality business, I led all aspects of business operations, including business development, strategic planning, financial management, and team leadership.
Key Achievements:
\[\] Business Operations:
Directed business development, strategic planning, financial management, and team leadership.
\[\] HR Processes:
Orchestrated end-to-end processes for recruitment, onboarding, payroll, and training, ensuring seamless team integration.
\[\] Work Environment:
Fostered a supportive work environment and ensured adherence to legal compliance standards.
\[\] Employee Management:
Managed employee absence, resolved grievances, and conducted disciplinary hearings, ensuring fairness in the workplace.
\[\] Compliance:
Successfully managed redundancies and TUPE transactions, ensuring compliance with employment regulations.
\[\] Business Growth:
Implemented strategic rebranding and innovative concepts, resulting in:
- 10% YoY revenue increase
- 37% improvement in net operating profit, particularly impactful during and after the COVID-19 pandemic.
Reporting directly to the CHRO, I was appointed to project manage the establishment of HR Shared Services for the Group and its Joint Ventures across six countries. The Group comprised over 11, 000 employees across diverse sectors including Retail, Automotive, Hospitality, Construction, Engineering, Industries, Media, Tourism, and Logistics.
Key Responsibilities and Achievements:
\[\] Team Leadership:
Led and mentored a 48-member team, developing their ability to manage and run their teams independently, ensuring seamless and efficient services.
\[\] Service Level Agreements:
Formulated and implemented service level agreements with business units and joint ventures, utilising performance dashboards to monitor and ensure compliance within HRSS.
\[\] System Implementation:
Played a key role in the successful implementation of Oracle HCM/Payroll for the group, enhancing HR processes and data accuracy.
\[\] Process Improvement:
Led the design and launch of the HRSS Online Self Service Portal, streamlining internal processes and improving overall efficiency.
\[\] Legal Compliance:
Effectively managed Employment Tribunal cases and labor disputes, demonstrating a comprehensive understanding of legal compliance.
\[\] Employee Engagement:
Orchestrated a group-wide employee engagement survey, conducting insightful workshops to foster an open culture and meaningful discussions across corporate functions.
\[\] Joint Ventures:
Spearheaded the HR representation during the establishment of new joint ventures, meticulously addressing all facets of human capital requirements while ensuring stringent legal compliance
Reporting to the CEO of Retail, I have pioneered the creation of the Lifestyle Retail HR Team, fostering a dynamic collaboration with the business operations team to successfully launch over 150 stores, supporting a workforce of approximately 2, 000 employees.
Key Responsibilities and Achievements:
\[\] Team Leadership:
Led and guided a proficient team of 12 across 6 countries, overseeing the complete employee life cycle. This encompassed:
- Talent acquisition
- Seamless onboarding processes
- Handling employee relations, grievances, and disciplinary procedures
- Comprehensive training and development initiatives
- Formulation and implementation of retail HR policies
- Dedicated focus on employee well-being
\[\] Organisational Development:
Offered expert guidance on organisational development to Business Heads, while concurrently coaching executive leadership on crucial aspects such as employee engagement, diversity, and inclusion strategies.
\[\] Manpower Strategy:
Strategically managed the manpower strategy, ensuring alignment with organisational objectives while effectively operating within agreed budgets.
As the HR Business Partner for Fashion & Footwear division in the UAE, I reported to the Head of Retail HR.
Key Responsibilities and Achievements:
\[\] Strategic HR Advice:
Provided strategic HR advice and developed HR business budgets for the Fashion & Footwear Division.
\[\] Leadership Development:
Boosted leader capability through effective coaching and advising.
\[\] Talent Acquisition:
Guided managers through the recruitment process to filter talent and select high-quality candidates.
\[\] Business Analysis:
Conducted business analysis, reviewed staffing levels against business needs, and recommended actions to generate cost savings.
\[\] Performance Management:
Oversaw disciplinary and performance management processes.
\[\] Employee Engagement:
Developed and implemented recognition programs, leading to improved employee engagement and retention.
As the HR Manager in Saudi Arabia, I reported to the Head of HR and was responsible for managing the full hire-to-retire (H2R) cycle for all brands in the Kingdom. Leading a team of 10 HR and Training professionals, I played a crucial role in supporting the business's growth from 400 to over 1, 500 employees within 24 months. This hands-on role significantly enhanced my HR knowledge and experience, providing a solid foundation for my career in human resources.
Key Responsibilities and Achievements:
\[\] Full Hire-to-Retire Cycle:
Oversaw recruitment, training, employee relations, performance appraisals, and HR budgets.
\[\] Stakeholder Management:
Managed stakeholder expectations and fostered a collaborative working environment.
\[\] Palm Tree Project:
Launched the ‘Palm Tree’ project to attract local Saudi talent to the retail and hospitality industries, aligning with national employment goals and strengthening the workforce with skilled local talent.
\[\] Skill Development:
Developed and refined skills in various HR functions, contributing to the ability to drive strategic HR initiatives and support business objectives effectively.
CIPD Level 5
Completed ‘Help to Grow’ Business Management Program.
Completed 69 Credits towards a BA program